Technical Support Engineer I

COMPUGROUP MEDICAL N • Austin, TX

73d • Hybrid

About The Position

At CompuGroup Medical we have the mission of building ground-breaking solutions for digital healthcare. Our vision is revolutionizing how healthcare professionals produce, access, and utilize information and thus enabling them to focus on the core value of their work: patient outcomes.

Requirements

• Minimum of two years providing technical hands-on support in a professional hardware or software environment.
• Technical knowledge of CGM Software and Hardware Requirements.
• Technical knowledge of Microsoft operating systems (Windows workstation and Server).
• Technical knowledge of Microsoft SQL in the following areas: database backups, basic table navigation, running traces, executing stored procedures, basic SQL scripts, and performance monitoring.
• Ability to troubleshoot, and understand networking as pertains to a SQL server environment, web services, and various peripherals.
• Working knowledge of Terminal Services, Citrix, Cisco routing and VPN configuration.

Responsibilities

• Respond to incoming calls on the Support line, documenting all necessary information regarding the nature of the call, details surrounding the request for assistance, and steps taken to resolve the issue.
• Analyze, troubleshoot, provide recommendations, and solve customer requests regarding IT items related to or affecting our software products.
• Assist customers or onsite information technology professionals with installation, upgrade, setup, and configuration of CGM software on the customer's network.
• Clearly documents customer tickets in the CRM system and follows the processes established for CRM use.
• Create and work with Team Lead on internal training and documentation in assigned area as Subject Matter Expert.

Benefits

• Medical, Dental and Vision insurance.
• 401k with employer matching.
• Personal Time Off to promote work-life balance.
• Modern workplaces.
• Flexible working hours.
• Hybrid work options.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Merchant Wholesalers, Durable Goods
• Number of Employees: 5,001-10,000 employees