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At Mitratech, we are a team of technocrats focused on building world-class products that simplify operations in the Legal, Risk, Compliance, and HR functions. We are a close-knit, globally dispersed team that thrives in an ecosystem that supports individual excellence and takes pride in its diverse and inclusive work culture centered around great people practices, learning opportunities, and having fun! Our culture is the ideal blend of entrepreneurial spirit and enterprise investment, enabling the chance to move at a rapid pace with some of the most complex, leading-edge technologies available. For over 35 years, the experts at Mitratech have been focused on solving the complex needs. Today, we serve 20,000 client companies of all sizes globally, representing 30% of the Fortune 500 and over 500,000 users in over 160 countries. As we continue to grow, we’re always looking for resourceful, enthusiastic, and fresh perspectives. Join our global team and see what makes Mitratech a truly exceptional place to work! As a part of our latest transformation, we are searching for a Technical Support Engineer I who enjoys working directly with clients to solve a variety of problems across our suite of enterprise software applications to join our team of skilled support engineers. In this role, you will provide the second line of support to our customers, partners, and consultants - collaborating closely with our worldwide services, client success and engineering teams to rapidly resolve software issues and quickly address customer requests. Support Engineers will have the opportunity to build their communications, customer services and technical skills and the ability to learn a wide range of technologies related to enterprise-grade software applications in a B2B setting. Successful candidates should be passionate about client success and want to solve daily problems and questions. You should have excellent communication skills, great analytical and problem-solving skills, and a client service focus to deliver the highest level of experience for our clients.
