Technical Support Engineer I

Carl Zeiss Vision • Dublin, OH

330d • $37 - $46

About The Position

The Technical Support Engineer (TSE) provides advanced technical support to end users, including consumers, field sales and service reps, Zeiss employees, affiliates, and distributors. The role involves troubleshooting complex issues, engineering solutions, and escalating cases when necessary. The TSE also collaborates with other departments to ensure product quality and service performance while helping the Technical Support Center meet its goals.

Requirements

• BA/BS in Engineering or Sciences, or equivalent combination of education and experience (technical experience can substitute for education).
• At least 4 years of experience as a Technical Support Engineer or in a similar technical role.
• Strong problem-solving and analytical abilities.
• Experience with electronics, mechanics, optics, personal computers, and basic operating systems (Windows 95/98/NT/XP).
• Knowledge of networking setups and protocols is preferred.

Nice To Haves

• A+, Net+, and Security+ certifications are a plus.
• Excellent communication (written & verbal).
• Strong interpersonal skills for working with customers and teams.

Responsibilities

• Assist field service engineers, affiliates, distributors, sales teams, and customers via phone, email, or occasional on-site visits.
• Troubleshoot complex technical issues and provide solutions.
• Escalate unresolved issues to the appropriate team when needed.
• Provide feedback to improve service documentation.
• Analyze performance trends on assigned instruments and communicate insights to relevant teams.
• Stay up to date with company products and services.
• Work with product and quality teams to address service issues.
• Mentor and support junior technical support representatives.

Benefits

• Medical
• Vision
• Dental
• 401k Matching
• Employee Assistance Programs
• Vacation and sick pay
• Performance bonus

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Miscellaneous Manufacturing
• Education Level: Bachelor's degree