Technical Support Engineer I

Transact Campus-posted 2 months ago

Full-time • Entry Level

Scottsdale, AZ

501-1,000 employees

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Transact is the leader in innovative payment, mobile credential, and commerce solutions for a connected campus. Our mission is to create compelling technology that uniquely simplifies campus operations and makes a meaningful difference in students’ lives. With a highly configurable, mobile-centric campus technology ecosystem, we partner with over 1,750 higher education institutions to simplify the student experience across the full spectrum of student life. We are currently searching for qualified candidates for Technical Support Engineer. As a Technical Support Engineer, you will be the technical problem-solving expert for our customers across healthcare, higher education, and corporate environments. You'll diagnose complex technical issues, provide comprehensive solutions, and ensure our customers achieve maximum value from their Transact+CBORD technology investments. This role combines deep technical expertise with strong customer relationship skills to deliver exceptional support experiences.

Troubleshooting software and hardware issues
Collaborating with internal teams to resolve escalated cases
Documenting solutions for knowledge sharing
Contributing to process improvements that enhance our overall support delivery

Practical experience in Information Technology, Engineering, or related technical field
2-4 years of technical support or software troubleshooting experience
Strong analytical and problem-solving skills with attention to detail
Excellent written and verbal communication skills with ability to explain technical concepts to non-technical users
Experience with SQL databases and basic query writing
Familiarity with Windows and/or Linux server environments
Understanding of web technologies (HTTP/HTTPS, APIs, web browsers)
Customer service orientation with patience and empathy
Ability to work independently and manage multiple cases simultaneously
Willingness to learn new technologies and adapt to changing environments

Bachelor's degree in Computer Science or related field of study
Experience in healthcare, higher education, or financial services technology
Knowledge of payment processing systems and PCI compliance
Familiarity with campus card/ID systems or access control technologies
Experience with enterprise software integrations and APIs
Understanding of network fundamentals (TCP/IP, DNS, firewalls)
Experience with ticketing systems and customer support tools
Previous experience in mission-critical environments
Experience with Transact IDX platform and CBORD credential management systems
Deep knowledge of door access control, security integration, and emergency lockdown systems
Expertise in mobile credential technology, NFC implementation, and biometric systems
Understanding of identity management workflows, provisioning, and integration with campus systems
Knowledge of campus security protocols and access control compliance requirements
Advanced experience with NetMenu architecture, Room Service Choice, and nutrition management
Knowledge of HL7 integration standards and patient information system connectivity
Understanding of food service workflows, dietary compliance, and nutrition analysis
Experience with food production systems, inventory management, and waste tracking
Familiarity with food safety regulations and clinical nutrition requirements
Expert knowledge of Transact One platform architecture and payment processing systems
Deep understanding of PCI-DSS compliance, tokenization, and payment security protocols
Experience with campus card operations, stored value systems, and meal plan management
Knowledge of payment gateway integration, merchant services, and financial transaction flows
Understanding of mobile payment technologies and contactless payment implementation
Advanced experience with commercial POS systems and retail operations technology
Knowledge of campus commerce platforms, merchant integration, and off-campus programs
Understanding of vending system integration, self-service technology, and IoT devices
Experience with inventory management systems, sales analytics, and reporting tools
Familiarity with e-commerce platforms and mobile ordering systems integration

Significant growth opportunities within our three-group structure
Clear advancement paths to Senior Technical Support Engineer and specialized roles in Customer Engineering or Technical Success
Base salary offers may vary based on factors such as location, skills, and relevant experience
Some positions may include additional compensation in the form of bonus, equity, or commissions

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