As a Technical Support Engineer (Hillsboro, OR), your mission is to provide exceptional technical support to our clients and ensure their satisfaction with our products and services. You will report to the Technical Support Manager.
Provide technical support to customers via phone, email, and in-person.
Diagnose and troubleshoot technical issues related to our products.
Collaborate with engineering and product teams to resolve customer issues.
X - X years of experience, working as a Technical Support Engineer.
Strong problem-solving skills.
Excellent communication skills.
Experience with customer relationship management (CRM) software.