Technical Support Engineer, GSE Automation, Amazon Leo

Amazon.com, Inc.•Kirkland, WA

39d•Onsite

About The Position

Amazon Leo is Amazon's low Earth orbit satellite network. Our mission is to deliver fast, reliable internet connectivity to customers beyond the reach of existing networks. From individual households to schools, hospitals, businesses, and government agencies, Amazon Leo will serve people and organizations operating in locations without reliable connectivity. We are seeking an innovative and solution-oriented Technical Support Engineer (SysDE I) to join our team in supporting the production operations, design, development, integration, and deployment of automated test, SCADA, and manufacturing applications with their associated OT (Operational Technology) infrastructure. This role combines hardware, software, and IT stack support for test and production systems within an active satellite manufacturing facility. In this position, you will primarily lead technical troubleshooting during critical downtime events to ensure peak system performance. Additionally, you will enhance documentation and contribute to design and development initiatives based on first-hand feedback gained during your support activities. This highly collaborative position interfaces across multiple Amazon Leo teams in a fast-paced manufacturing environment. The successful candidate will have strong experience in automation technology troubleshooting and development, with the ability to understand and contribute to reliability metrics and testing within large-scale automated systems. The role requires hands-on technical expertise combined with strategic thinking to drive continuous improvement and deliver business-aligned solutions in an active production facility. The typical schedule requires 4 days in-person per week, including one weekend day (Saturday or Sunday) to align with Leo production shifts. The Ground Support Equipment (GSE) team is responsible for designing and commissioning automation and tooling for Satellite testing and production. This in-house team of engineers and support technicians work directly with satellite designers, testers, and manufacturing engineers to solve unique problems in high-volume satellite production.

Requirements

Bachelor's degree or above in Computer Science, Computer Engineering, Systems Engineering, Electrical Engineering, or other related discipline
Experience in automating, deploying, and supporting infrastructure
Experience programming with at least one modern language such as Python, Ruby, Golang, Java, C++, C#, Rust
Experience in networking, storage systems, operating systems and hands-on systems engineering
Experience with Linux/Unix
Due to applicable export control laws and regulations, candidates must be a U.S. citizen or national, U.S. permanent resident (i.e., current Green Card holder), or lawfully admitted into the U.S. as a refugee or granted asylum.

Nice To Haves

Experience with CI/CD pipelines build processes
Knowledge of distributed, multi-tiered systems, algorithms, and relational databases
Experience with distributed systems at scale
Experience tools for automation (building, testing, releasing or monitoring)
Experience in automated conveyors systems and controls, electrical and electronic principles, preventative maintenance procedures, blueprint and schematic reading, industrial electrical, industrial controls, industrial electronics, Programmable Logic Control (PLC) programs, National Electrical Code (NEC), work order management
Knowledge of one or more of the following domains: web application development, penetration testing, mobile security, cryptography, public key infrastructure, forensic security, IP security, SSL/TLS, computer viruses and malware, network security, trusted security, trusted execution, threat intelligence, IoT security implications, or authentication
Experience in at least one of these technology areas: DevOps, serverless, software development and design, CI/CD, AI/ML, Storage, Networking or Databases
Experience in Industrial networking and communications
Proven experience in production manufacturing environments
Proficiency in developing and deploying Ignition SCADA solutions for operational equipment, with large-scale implementation experience using modern DevOps practices
Familiarity with web technologies, data formats (e.g., HTTP/HTTPS, JSON/XML), and API integration

Responsibilities

Troubleshoot complex technical problems.
Deep dive on technical details and lead solutions.
Support operations and integration of automated test, SCADA, and manufacturing applications
Design and implement OT infrastructure solutions for production environments
Monitor and resolve escalated tickets from operations, manufacturing, and system integration teams
Create and maintain self-service troubleshooting tools and documentation
Manage system-driven high severity downtime events and drive rapid resolution
Monitor and report on fleet-level availability and performance metrics
Lead technical troubleshooting and root cause analysis for automation systems
Maintain Voice of the Customer (VOC) feedback loops and stakeholder relationships
Manage support escalations
Collaborate closely with production, engineering, IT, hardware, software, and procurement teams

Benefits

Our compensation reflects the cost of labor across several US geographic markets.
The base pay for this position ranges from $89,200/year in our lowest geographic market up to $185,000/year in our highest geographic market.
Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience.
Amazon is a total compensation company.
Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits.
For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits.

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