Technical Support Engineer – Federal

Versa Networks

97d • $175,000 - $260,000

About The Position

We are seeking a Technical Support Engineer – Federal Customers to provide advanced technical assistance, troubleshooting, and escalation support for Versa products deployed in U.S. government agencies. The candidate must be a U.S. citizen and comfortable working in high-security, compliance-driven environments. This role requires deep technical expertise in networking, cybersecurity, SD-WAN, and SD-LAN technologies, as well as excellent communication skills to support mission-critical federal environments.

Requirements

• U.S. Citizenship required (ability to obtain a federal security clearance preferred).
• 5+ years in technical support, TAC, or network/security engineering roles.
• Strong expertise in Networking: TCP/IP, BGP, OSPF, MPLS, VPNs.
• Strong expertise in Security: Firewalls, IPS/IDS, Zero Trust, SSL/IPSec.
• Strong expertise in Enterprise Networking: SD-WAN, SD-LAN (switching, LAN segmentation, wired/wireless integration).
• Strong expertise in Cloud & Virtualization: AWS, Azure, VMware, containers/K8s a plus.
• Experience supporting federal government customers or regulated environments strongly preferred.
• Excellent troubleshooting, log analysis, and packet-level debugging skills.
• Strong written and verbal communication skills for customer-facing support.

Nice To Haves

• Industry certifications (CCNP, CCIE, CISSP, PCNSE, or equivalent) a plus.

Responsibilities

• Provide Tier-2/Tier-3 technical support for federal customers using Versa SASE, SSE, SD-WAN, and SD-LAN solutions.
• Troubleshoot complex networking, routing, switching, security policies, and cloud integration issues.
• Serve as a technical liaison between federal customers and Versa engineering teams.
• Document root cause analysis (RCA), workarounds, and permanent fixes.
• Support federal compliance requirements (e.g., FedRAMP, FIPS, NIST frameworks).
• Participate in on-call rotation to ensure 24x7 coverage for critical government customers.
• Develop and maintain knowledge base articles and technical documentation for federal use cases.
• Collaborate with product management and engineering to drive product improvements based on customer feedback.

Benefits

• Competitive Salary & Incentives: We offer a competitive compensation package with pre-IPO equity.
• Health & Wellness: Comprehensive medical, dental, and vision insurance plans.
• Paid Time Off (PTO): Generous PTO policy including vacation days, sick leave, and paid holidays.
• Flexible Work Environment: Options for remote work and hybrid schedules.
• Professional Development: Access to training, certifications, and educational resources.
• Employee Recognition: Regular recognition programs and awards.
• Collaborative Culture: A dynamic, inclusive, and supportive team environment.
• Parental Leave: Generous parental leave policies.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 501-1,000 employees