Technical Support Engineer, Drives
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About The Position
Technical Support Engineers report to the NAM Technical Support Manager and will serve as the first point of contact for all NAM Danfoss Drives technical inquiries and Level II support. The core of their duties is to provide outstanding, expert support on the full spectrum of cases with a focus on mid to high complexity; supporting or managing cases escalated from Level I; researching and following up on requests through to successful resolution, done mainly via phone and email in a fast-paced, high-performing contact center environment. Their day to day will be comprised on internal and external queries from customers and end users via our CRM platform, where they will be tasked with different drive set ups and applications, troubleshooting, programing, warranty support, Level I and II requests, collaboration with internal or external teams on solutions, and a combination of related tasks conducive to the satisfactory service and support of our customers.
