Technical Support Engineer - Drives

ABB•San Diego, CA

12d•Remote

About The Position

At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we’ll give you what you need to make it happen. It won’t always be easy, growing takes grit. But at ABB, you’ll never run alone. Run what runs the world. This Position reports to: Technical Support Manager The Technical Support Engineer will be responsible for providing technical assistance and support for marine products and systems. This role involves troubleshooting, diagnosing, and resolving technical issues, as well as providing guidance to customers and internal teams. The ideal candidate will have a strong background in electrical engineering and marine technology, with a focus on LV and MV drives such as ACS6000, 6080, ACS800, 880, Cycloconverters experience will be an advantage. In this role, you’ll help run what runs the world, by taking on meaningful work that drives real impact. This role contributes to the Process Automation, Marine and Ports Division in San Diego, CA. The work model for the role is Remote #LI-Remote Your role and responsibilities: Technical Support for MV/LV Drives in ABB Marine delivered systems on vessels operating worldwide Advanced troubleshooting through ABB’s Remote Diagnostic System (RDS) Support customers by telephone, e-mail, remote connection and on site Technical advisory function internally in ABB Marine Contribute towards development and R&D teams further developing and enhancing advanced services and solutions Field service work on site with traveling expectations of 25-30% worldwide Our Team Dynamics Our teams support each other, collaborate, and never stop learning. Everyone brings something unique, and together we push ideas forward to solve real problems. Being part of our team means your work matters - because the progress we make here creates real impact out there.

Requirements

Bachelor’s degree in electrical engineering, or higher, and education in Marine industry is beneficial.
Experience in marine variable frequency drives, both low and medium voltage.
Alternately a special combination of education and experience and/or demonstrated accomplishments.
Willingness to travel for on-site support and service activities.
Ship electrician experience or have experience from shipyards, understanding and interest in marine installations
Familiarity with marine/offshore work environment and procedures.
Proficiency in diagnostic tools and software used for troubleshooting drive systems.

Nice To Haves

Preferred experience with ABB marine equipment.
Cycloconverters experience will be an advantage.

Responsibilities

Technical Support for MV/LV Drives in ABB Marine delivered systems on vessels operating worldwide
Advanced troubleshooting through ABB’s Remote Diagnostic System (RDS)
Support customers by telephone, e-mail, remote connection and on site
Technical advisory function internally in ABB Marine
Contribute towards development and R&D teams further developing and enhancing advanced services and solutions
Field service work on site with traveling expectations of 25-30% worldwide

Benefits

Health, Life & Disability Choice between two medical plan options: A PPO plan called the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) called the High Deductible Plan.
Choice between two dental plan options: Core and Core Plus Vision benefit
Company paid life insurance (2X base pay)
Company paid AD&D (1X base pay)
Voluntary life and AD&D – 100% employee paid up to maximums
Short Term Disability – up to 26 weeks – Company paid
Long Term Disability – 60% of pay – Company paid . Ability to “buy-up” to 66 2/3% of pay.
Supplemental benefits – 100% employee paid (Accident insurance, hospital indemnity, critical illness, pet insurance
Parental Leave – up to 6 weeks
Employee Assistance Program Health Advocate support resources for mental/behavioral health, general health navigation and virtual health, and infertility/adoption
Employee discount program
Retirement 401k Savings Plan with Company Contributions
Employee Stock Acquisition Plan (ESAP)
ABB provides 11 paid holidays
Vacation is provided based on years of service for hourly and non-exempt positions
Salaried exempt positions are provided vacation under a permissive time away policy.