Technical Support Engineer, Cortex Cloud Compute
About The Position
Your Career You will work firsthand with our valued customers to address their complex post-sales concerns where analysis of situations or data requires an in-depth evaluation of many factors. You’re a critical thinker in understanding the methods, techniques, and evaluation criteria for obtaining results. You’ll enjoy networking with key contacts outside your own area of expertise, with a strong capability of detailing difficult technical issues to both non-technical and technical professionals. You will regularly participate in technical discussions with multi-functional teams, creating an environment of transparency that ultimately leads to better products, better working environments, and better cybersecurity. Your quick thinking and support to our clients provides the fast assistance they need to keep their environments secure – which means you’ll need to move quickly, thoughtfully, and provide technical assistance as needed (often, in high pressure situations).
Requirements
- Proven expertise in containerization technologies, including Docker and Kubernetes (or similar orchestrators).
- Highly proficient and experienced in deploying, managing, and securing Kubernetes clusters in production and development environments
- Experience working with public Cloud provider technologies and services. (AWS, Azure, GCP, OCI).
- Demonstrate in-depth knowledge and experience in cloud technologies, best practices, and technologies, including containers and serverless architectures such as AWS ECS, AWS Lambda, Azure Functions, AWS Fargate, Google Cloud Run, and other cloud services.
- Background in the security domain, cloud security highly preferred
- Strong proficiency in both Linux and Windows operating systems
- Experience with IAC - (CloudFormation, Terraform, Azure Resource Manager, GCP Cloud Deployment Manager, etc) and CI/CD delivery using code management, configuration management, and automation tools (Jenkins, GitLab, Github, CircleCI, etc.)
- Functional knowledge of Go, Python, Powershell, etc. (needed to review and debug existing code), with experience in developing automation scripts and tools
- Experience with any claims-based authentication (SAML/OAuth), MFA, RBAC
Nice To Haves
- The following certifications are preferred: Prisma Certified Cloud Security Engineer Certified Kubernetes Administrator/Specialist
Responsibilities
- Offer technical support to customers and partners.
- Effectively manage support cases from recording to resolution, including timely follow-ups.
- Conduct fault isolation and root cause analysis for technical issues.
- Author Technical Support Bulletins and other technical documentation in the Knowledge Base.
- Review technical content for training, marketing, manuals, and troubleshooting guides.
- Provide configurations, troubleshooting, and best practices to customers.
- Collaborate with the Engineering team to influence product operability and user experience.
- Communicate complex technical issues effectively to internal and external stakeholders.
- Travel to customer sites for critical situations, expediting resolutions as needed.
- Provide support that includes mandatory weekend, holiday shift work and on-call support.
- Support includes a blend of as-needed and rotational coverage, which is subject to change.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
