Technical Support Engineer (3rd Line Support)
About The Position
We are looking for an experienced Technical Support Engineer with a strong background in 3rd Line Support to join a dynamic and technology-driven organization. In this role, you will be a key member of a growing technical team, responsible for supporting complex environments, resolving advanced technical challenges, and ensuring seamless service delivery for enterprise clients. About the Company Our client is a well-established UK-based technology group providing innovative software and payment solutions across multiple industries. The company focuses on delivering secure, cloud-based platforms that help organizations streamline operations, enhance customer engagement, and achieve digital transformation. With a collaborative culture and a commitment to professional development, the company offers its employees the opportunity to work with modern technologies in an international environment.
Requirements
- Proven experience in IT infrastructure, cloud platforms, and advanced technical support.
- Strong knowledge of virtualization (VMware, Hyper-V) and containerization (Docker, Kubernetes).
- Proficiency in scripting (PowerShell, Bash, or Python) and SQL.
- Excellent communication, analytical, and problem-solving skills.
- Familiarity with ITIL framework; certifications such as Azure Administrator, AWS Solutions Architect, or CompTIA Security+ are an advantage.
Nice To Haves
- Practical experience with DevOps tools and automation.
- Understanding of web technologies (HTML, CSS, JavaScript).
- Ability to document technical issues and solutions in a clear and structured way.
Responsibilities
- Troubleshoot and resolve complex technical issues across infrastructure, network, and application layers.
- Collaborate closely with internal teams (Customer Success, Account Management, Development) to deliver high-quality solutions tailored to client needs.
- Manage and support cloud environments (Azure, AWS, GCP).
- Configure and maintain CI/CD pipelines in GitLab, and automate processes using PowerShell, Bash, or Python.
- Administer Microsoft 365, Exchange Online, Teams, SharePoint, and related services.
- Implement best practices in monitoring, alerting, and system security.
- Support migrations, integrations, and disaster recovery initiatives.
Benefits
- This is a great opportunity to join a company that truly values technical excellence, continuous improvement, and teamwork. You’ll work with cutting-edge technologies, have real impact on client solutions, and grow your expertise in a supportive, international environment.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
