Technical Support Engineer 1

Halos Body Cams•Dallas, TX

13d

About The Position

HALOS is an advanced body camera and cloud software scaleup, working with some of the biggest names in security, services, and law enforcement. At HALOS, we're passionate about safety and innovation, constantly staying ahead of threats and reducing risk. What sets HALOS apart is not just the cutting-edge technology we develop but the culture we've nurtured. Our team embodies openness, transparency, and a "one team" spirit. We're a group of passionate individuals, all working on exciting and impactful projects. Here, you'll find an environment that fosters collaboration, creativity, and a shared sense of purpose.

Requirements

Associate degree in Technology (or commensurate experience)Minimum of 2 years of experience in Support or Customer Success environment.
Ability to thrive in a fast-moving environment, demonstrating the ability to adapt to changing priorities and customer needs.
Proficiency in scripting languages such as command line and Python.
Basic knowledge of body worn cameras.
Experience working with various operating systems, including Windows and Mac OS

Responsibilities

Frontline Customer Support: Provide level 1 frontline support via telephone, email, and other communication channels in the US, engaging with customers to efficiently diagnose and resolve their technical issues.
Order Fulfillment: Perform provisioning of customer orders by configuring and testing body cams before shipping to customers.
Ticket Management: Operate a ticketing system to efficiently manage, resolve and track various customer issues, ensuring their resolution in a timely manner.
Client Training: Conduct on demand training with clients and staff to enhance their understanding of our products and services.
Customer Feedback: Provide timely and accurate feedback to customers, keeping them informed of the progress of their technical inquiries.
Support for Sales Team: Collaborate with the US sales team to address technical and operational requests, ensuring a smooth customer experience.