Technical Support/Documentor:

Elite Software Development • College Station, TX

299d

About The Position

The position involves providing technical support to end-users primarily over the telephone. This includes assisting users with their technical issues and ensuring they have a smooth experience with the product. Additionally, the role requires the development and updating of manuals and help files to aid users in understanding and utilizing the product effectively.

Requirements

• Must be technically knowledgeable.
• Ability to relate well with customers.

Nice To Haves

• Familiarity with Microsoft Word for Windows.
• Experience in Windows Help file development.

Responsibilities

• Handle technical support inquiries from end-users over the telephone.
• Develop and update manuals and help files for user assistance.

What This Job Offers

• Job Type: Full-time
• Number of Employees: 51-100 employees