Technical Support & Community Specialist

ATHENA AG INC•Jacksonville Beach, FL

4d•$27 - $30

About The Position

We are seeking a Technical Support & Community Specialist to serve as the frontline voice of Athena — handling technical support inquiries, managing our social media channels, and building genuine relationships within the Athena grower community. This role is equal parts customer support, social media management, and community engagement. The ideal candidate has hands-on cultivation experience and understands the grower mindset from the inside.

Requirements

Excellent verbal and written communication skills
Outstanding customer service and community engagement skills
Strong time management, attention to detail, and ability to prioritize across multiple tasks
Analytical and problem-solving mindset — able to diagnose grow issues and translate solutions clearly
Comfortable working across social platforms (Instagram, Facebook, YouTube) and community tools
High school diploma or equivalent required; Associate or bachelor’s degree in Business, Communications, Agriculture, or related field preferred
At least 2 years of relevant work experience in customer support, community management, or a related role
Hands-on cultivation experience strongly preferred — cannabis, hydroponic, or commercial growing background is a significant advantage
Strong data entry skills with high accuracy
Prolonged periods sitting at a desk and working on a computer
Ability to perform physical tasks including sitting, standing, stooping, stretching, walking, bending, twisting, reaching, and repetitive motions
Must be able to lift to 25 lbs.

Nice To Haves

Bilingual (English/Spanish) is a strong plus
Familiarity with Athena products and the nutrient program is a plus

Responsibilities

Technical Support Answer inbound product support inquiries via phone, email, text, and direct messages across Gmail, Instagram, Facebook, YouTube, and other social platforms
Manage and resolve technical support tickets through Zendesk — maintain detailed records of interactions, issues, and resolutions
Provide daily support to growers by diagnosing problems and quickly forming solutions
Communicate clearly and effectively with customers and team members to ensure issues are resolved promptly
Talk customers through step-by-step troubleshooting sequences
Follow up with customers to confirm resolution and satisfaction
Manage multiple open cases simultaneously with strong prioritization
Provide timely and accurate customer feedback through Zendesk metrics
Gather potential new customer details via social platforms and distribute leads to the appropriate Facility Advisor using the lead form
Develop in-depth knowledge of all Athena products, lines, and programs to make informed recommendations
Manage Athena's social media channels — Instagram, Facebook, YouTube, and emerging platforms — as the day-to-day community voice
Monitor and respond to DMs and comments across all social channels in a timely, on-brand manner
Manage and moderate the Athena Growers Hub community (growershub.athenaag.com) — engage with posts, answer questions, and foster peer-to-peer connection
Actively scout trending content, viral grow posts, and community-generated content — surface high-performing examples to the Marketing team for reposting or inspiration
Identify growers tagging Athena or using Athena products across social platforms — flag standout accounts to Marketing for potential collaboration
Engage authentically in the community: comment, celebrate wins, support growers through challenges, and represent the Athena brand voice
Engage authentically in other online forum landscapes, e.g. Reddit, GrowDiaries