Technical Support Associate
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About The Position
As a Technical Support Associate at NinjaCat, you'll be a key player in ensuring our customers get fast, accurate, and thoughtful support. You will serve as the first point of contact for support inquiries, investigating technical issues, resolving common problems, and escalating more complex cases when necessary. Your work directly contributes to the ongoing advancements of our AI bot Nina and internal knowledge base, both of which help automate and accelerate support for our customers. This is a role for someone who is curious, a natural investigator, tech-savvy, and thrives in fast-moving environments. You’ll need to be thorough in documentation, comfortable collaborating cross-functionally, and confident balancing customer care with operational speed.
