Technical Support Associate - Direct-to-Store Delivery (DSD)

Campbell Soup Co • Hanover, PA

35d • $41,000 - $59,000

About The Position

You'll play a pivotal role in ensuring seamless operations for Independent Distributor Partners (IDPs) and vendor partners by driving technical support excellence. Your contributions will help modernize depot operations, streamline communication, and enhance system performance-ultimately shaping the future of DSD (Direct-to-Store Delivery) support and distributor technology.

Requirements

• High School Diploma and a minimum of 2 years of relevant experience (Minimum Qualification)
• Strong customer service orientation and attention to detail.
• Proficiency in Microsoft Office; ability to learn new systems quickly.
• Excellent communication and interpersonal skills.
• Ability to work collaboratively across departments.

Nice To Haves

• Associate's degree Preferred
• Experience with SAP and ServiceNow.
• Familiarity with Velocitor and Korber systems.
• Background in technical support or distributor operations.
• Knowledge of equipment tracking and vendor management processes.

Responsibilities

• Respond to inquiries from IDPs, Sales Managers, IT, and vendor partners via phone and email.
• Coordinate plant close changes and holiday schedules with Operations and Sales.
• Process IDP/Plant updates and manage depot transitions from staffed to unstaffed.
• Set up system access for DSD Support and Velocitor employees.
• Maintain Velocitor IDP application scripts and troubleshoot device issues.
• Liaise with vendors (Velocitor, Korber) and internal teams for app enhancements.
• Track IDP equipment, process purchase orders, and manage vendor payments.
• Test software applications to ensure system performance and troubleshoot errors.
• Monitor shared inboxes and ticketing systems, resolving issues promptly.
• Support IDPs with order management and compliance.

Benefits

• Benefits begin on day one and include medical, dental, short and long-term disability, AD&D, and life insurance (for individual, families, and domestic partners).
• Employees are eligible for our matching 401(k) plan and can enroll on the first day of employment with immediate vesting.
• Campbell's offers unlimited sick time along with paid time off and holiday pay.
• If in WHQ - free access to the fitness center.
• Access to on-site day care (operated by Bright Horizons) and company store.
• Giving back to the communities where our employees work and live is very important to Campbell's.
• Our "Campbell's Cares" program matches employee donations and/or volunteer activity up to $1,500 annually.
• Campbell's has a variety of Employee Resource Groups (ERGs) to support employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Food Manufacturing
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees