Technical Support Associate

PracticeTek • Las Vegas, NV

168d

About The Position

As a Technical Support Associate at PracticeTek (dba ChiroTouch), you’ll benefit from a defined career path that will develop your Microsoft Windows operating system, local (TCP/IP) networking fundamentals, Microsoft SQL Server, and EHR/EMR software troubleshooting practices. This role is ideal for those looking for an entry point into IT practices and corporate software solutions. You will learn applicable communication and technical skills to advance your technical career. We are an ever-growing company, looking to expand our team!

Requirements

• 1-2 years of experience in a customer service/support role is required
• 1-2 years of computer application-based technical support experience or IT experience is required
• Previous call center experience is required
• Excellent verbal and written communication skills are required with emphasis on phone etiquette
• Works hard with little supervision
• Detailed-oriented with exceptional documentation skills
• Working knowledge of Microsoft Windows administration tools
• Basic understanding of Microsoft SQL Server
• Basic understanding of network concepts including NETBIOS over TCP/IP fundamentals

Nice To Haves

• Apple iPad & Parallels knowledge is a plus
• Familiarity with HIPAA regulation is preferred

Responsibilities

• Determines eligibility by comparing client information to requirements
• Answer phone calls from clients to identify and resolve technical issues affecting proprietary applications in Microsoft Windows Operating System and Apple iOS environments
• Utilize active listening and empathy skills
• Strive to meet or exceed call center metrics and service levels
• Schedule and engage in follow-up calls with clients regarding ongoing technical issues
• Resolve technical escalations from the Product Support phone and chat team
• Troubleshoot issues which may occur during database updates, new software installations, and server migrations
• Track and monitor all client interactions using Salesforce CRM system
• Coordinate with peers to provide proper coverage for all appointments

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 251-500 employees