Technical Support Associate
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About The Position
The Technical Support Specialist for the Department of Computer Science at Princeton University plays a crucial role in maintaining a physical presence in the helpdesk area of the computer science building. This position is responsible for ensuring that all incoming support requests from users are addressed promptly and assigned appropriately. The specialist will configure desktop and laptop computer systems for use on the University network and provide basic tier-1 operating system and application support to users across various platforms, including PC, Mac, and Linux. This includes tasks such as email configuration, support for office applications, and assistance with web browsers. In addition to providing direct support, the Technical Support Specialist will perform routine preventative maintenance on workstations, printers, and peripherals. They will also assist with audio-visual equipment in conference rooms and classrooms, ensuring that faculty and students have the necessary tools for effective presentations and learning. The role involves providing basic training to end users, maintaining documentation, and participating in monthly meetings and periodic training sessions. The specialist will work closely with both the Development and Support group and the Infrastructure Operations group within the Department's technical staff, contributing to a wide array of services offered to faculty, staff, and students. This position is ideal for individuals who are enthusiastic about technology and eager to learn new skills while providing excellent customer service to a diverse user base. The Technical Support Specialist will be expected to manage multiple tasks effectively and work both independently and as part of a team.
