Technical Support Associate - Mon - Fri 8am-5pm

Williams Lea • San Francisco, CA

111d • $32 - $34

About The Position

Williams Lea is hiring for a Technical Support Associate for our San Francisco office to work Monday to Friday from 8:00 am to 5:00 pm! Position will require up to 10% travel. The Technical Support Associate is a member of the on-site Williams Lea Tag team delivering exceptional customer service at our client locations.

Requirements

• Bachelor’s degree or equivalent work experience.
• Minimum 5 years of experience in a corporate IT support environment preferably legal.
• Ability to work in a fast-paced team environment.
• Attention to detail with emphasis on accuracy and quality.
• Ability to prioritize work to balance multiple projects and deadlines.
• Excellent verbal and written communication skills.

Nice To Haves

• Word, Excel, PowerPoint, and/or Outlook certifications desired.
• Microsoft systems or desktop certification desired.

Responsibilities

• Provide phone and hardware support to end-users for common office software applications.
• Thoroughly research technical issues and document solutions for user problems in a timely manner.
• Recommend or perform actions to correct software or system problems.
• Handle items which were not resolved by the Level 1 team.
• Maintain incident tracking system from the input of issues through the resolutions, including any necessary escalation.
• Maintain a highly competent knowledge of relevant products, current support policies, and methods of support delivery.
• Support remote access applications.
• Troubleshoot operating system and hardware issues.
• Communicate effectively with both unskilled and skilled PC users.
• Handle sensitive and/or confidential documents and information.
• Communicate with manager and client on job or deadline issues.

Benefits

• Various health insurance options & wellness plans (Medical, Dental, Vision, Prescription Drug)
• 401k Retirement Savings Plan Including Employer Match
• Paid Time Off (PTO)
• Life Insurance
• Paid Parental Leave
• Short-term & Long-term Disability
• Healthcare & Dependent Care Flexible Spending Accounts
• Domestic Partner Coverage
• Commuter Benefits
• Legal Assistance
• Employee Assistance Program (EAP)
• Additional Employee Perks and Discounts

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees