Technical Support Associate II
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About The Position
Reporting to a Client Services Supervisor, the Technical Support Associate will work directly with end customers of our authorized integrators. This role requires deep technical knowledge, advanced problem-solving abilities, and expertise in supporting a wide array of products and technologies in the smart and connected ecosystem. Technical Support Associate will need to show empathy and excellent soft skills. Customers calling in are likely going to need to be supported in a simple and easy way, while the Specialist can troubleshoot advanced systems. This role is suited for an individual with a minimum of 2 years of Custom Installation, with a certification in a control platform, such as Control4, Savant, Crestron. Who is passionate about emerging technologies, eager to tackle challenges, and capable of quickly adapting to new tools and platforms. The Technical Support Associate will need to excel at navigating complex issues, providing creative and effective solutions, and empowering our professional integrators with the knowledge and confidence to succeed.
