Technical Support and RMA Specialist

Ens Security • Doral, FL

394d • $40,000 - $55,000 • Onsite

About The Position

As a Technical Support and RMA Specialist at ENS Security, you will play a vital role in providing technical assistance and support to customers, ensuring their satisfaction with our CCTV products. This on-site position requires effective communication and troubleshooting skills to resolve technical issues and enhance customer relationships.

Requirements

• Preferred experience in CCTV troubleshooting and installation.
• Proficiency in wired/wireless networking.
• Strong communication skills; bilingual in Spanish.
• Ability to multitask and thrive under pressure.

Nice To Haves

• Experience in help desk support (1 year preferred).

Responsibilities

• Provide friendly and enthusiastic assistance for technical queries.
• Guide customers through setup and troubleshooting via phone, in-person, or remote systems.
• Enhance customer relationships with value-added services.
• Efficiently diagnose and resolve product issues.
• Collaborate with the sales team to provide updated information.
• Maintain network stability and promptly solve technical disruptions.
• Record cases, improve processes, and aid in product testing.
• Assist with in-house tasks and proactive issue resolution.
• Exchange equipment for customers.

Benefits

• Health insurance
• Dental insurance
• 401(k)
• Paid time off
• Vision insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed