Technical Support and Depot Repair Engineer - Billerica, MA

Azenta Life Sciences • Billerica, MA

79d • $66,000 - $82,000

About The Position

Join Azenta Life Sciences and be part of a team where innovation and collaboration drive real impact. As a Technical Support Engineer, you’ll play a key role in supporting cutting-edge life sciences technology, solving complex challenges, and helping shape the future of global healthcare solutions.

Requirements

• Over four (4) years of direct service or manufacturing experience or equivalent.
• Mechanical / Electrical engineering qualifications or relevant work experience preferably with automation.
• Proven experience to successfully troubleshoot and repair electromechanical systems.
• Ability to work well under pressure, manage time, multi-task and prioritize.
• Self-motivated and able to work both independently and within a team.
• Experienced in use of Salesforce.com, Oracle, and MS Office product suite (preferred).
• Problem-solving ability, Great communication skills.
• Good understanding of electrical drawings, technical documentation and hand tools like multimeters and torque wrenches.

Responsibilities

• Lead depot repair activities, ensuring timely, high-quality repairs of mechanical, electrical, and software-based systems.
• Manage and resolve incoming customer issues through troubleshooting, triage, and direct engagement.
• Diagnose and repair complex electro-mechanical equipment, including software, network, and wireless system issues.
• Provide remote technical support and fixes.
• Work independently and collaboratively to prioritize issue resolution.
• Manage spare parts inventory and calibration of service tools.
• Document repair data and recommend process improvements.
• Provide technical guidance and training to repair technicians and support staff.
• Proactively manage incidents to meet Service Level Agreements, coordinating with internal teams for fast resolution.
• Develop and optimize repair processes, test procedures, and troubleshooting guidelines.
• Contribute to service documentation, including manuals, troubleshooting guides, checklists, and recommended spares lists.
• Analyze system performance and recommend technical focus areas to improve platform reliability and customer satisfaction.
• Escalate unresolved issues to appropriate teams and ensure clear communication throughout the resolution process.

Benefits

• Eligible for 1 day remote work per week, after completion of the initial 3-4 months training period.
• Occasional travel, including international.

What This Job Offers

• Number of Employees: 1,001-5,000 employees