GCS Technologies-posted 3 months ago
Entry Level
Austin, TX
11-50 employees

Technical Support Analysts at GCS are expected to have and maintain a high level of technical competence over a very large range of products. They will be expected to learn new products and technologies quickly and constantly. In addition, they are expected to have top notch communication skills. This is not your typical corporate help desk. We support hundreds of organizations and thousands of end users in extremely variable environments.

  • Microsoft Azure and Office 365 Administration
  • Provide remote technical support to customers calling for various technical issues.
  • Provide on-site technical support to customers as needed.
  • Must have flexible after-hours availability for implementation and deployment tasks.
  • Track time and provide troubleshooting notes as you work.
  • Intermediate knowledge of Windows Server and Desktop OS (all versions)
  • Familiarity with public cloud technologies (Microsoft Azure and 365 is a must)
  • Familiarity with MacOS and Linux operating systems.
  • Knowledge of common desktop applications (Office, etc.)
  • Understanding of common networking/internet services (DHCP, DNS, Domain Registration, etc.)
  • Experience managing server backup applications (Datto, Veeam, Appassure/Rapid Recovery)
  • Familiarity with virtualization technologies (VMware vSphere and Hyper-V)
  • Familiarity with VOIP solutions, such as Ring Central
  • Basic scripting knowledge (PowerShell, Bash, Python)
  • Standard networking knowledge (Routing, Switching, Firewalls, specifically Meraki, Sonicwall, Cisco, and Dell)
  • Familiarity administering Remote Desktop Services
  • Certifications: Preference is given to well certified individuals.
  • Experience: 2+ years experience in a help desk or network support position.
  • Education: Degrees are valued but not required. We prefer experience and certifications.
  • 75% to 100% work-from-home options if based in Austin, TX
  • Flexible Paid Time Off
  • Medical/Dental/Vision Insurance available
  • Life and AD&D Insurance
  • Disability Insurance
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