Technical Support Analyst Intern (Phoenix, AZ) - Summer 2026
About The Position
At Exact Sciences, we’re helping change how the world prevents, detects and guides treatment for cancer. We give patients and clinicians the clarity needed to make confident decisions when they matter most. Join our team to find a purpose-driven career, an inclusive culture, and robust benefits to support your life while you’re working to help others. Position Overview Through hands-on experience as well as observational and mentorship activities, the TSA Intern will have the opportunity to learn about several aspects of Information Technology, Biotechnology and working in a real business environment. Primary responsibilities will be to provide support services to Exact Sciences employees; primarily in the Phoenix, AZ locations, but remote support for geographically diverse employees.
Requirements
- Actively pursuing educational advancement through a secondary or post-secondary institution.
- Appetite to learn; general business acumen.
- Legal authorization to work in the country of employment without current or future sponsorship.
- Demonstrated ability to perform the Essential Duties of the position with or without accommodation.
Responsibilities
- Support services management (customer service best practices, ticket escalation/de-escalation procedures, wide-scale communication practices, etc.).
- User account administration (Provisioning / de-provisioning, account permissions & auditing, and troubleshooting in a Microsoft Active Directory integrated environment).
- Client PC administration (enterprise level imaging, software deployment, patching, reporting, troubleshooting, and configuration tools & best practices, etc.).
- Act as a problem solver to drive successful completion of assigned tasks.
- Establish positive working relationships with team members, vendors and IT customers.
- Friendly and positive demeanor with a desire to demonstrate the high standards of customer service.
- Uphold company mission and values through accountability, innovation, integrity, quality, and teamwork.
- Support and comply with the company’s Quality Management System policies and procedures.
- Regular and reliable attendance.
- Ability to work a designated schedule.
- Ability to work overtime as needed.
Benefits
- Exact Sciences is proud to offer an employee experience that includes paid time off (including days for vacation, holidays, volunteering, and personal time), paid leave for parents and caregivers, a retirement savings plan, wellness support, and health benefits including medical, prescription drug, dental, and vision coverage.
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What This Job Offers
Career Level
Intern
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
