Technical Support Analyst, Intern
About The Position
We are seeking a motivated and detail-oriented intern to join our Technology team. The Technical Support Analyst Intern will provide first-line technical support to end-users experiencing IT issues, including troubleshooting hardware, software, and network problems. This Intern will also assist in resolving help desk tickets efficiently and escalate more complex issues to higher-level technicians. Aptive Environmental: Aptive Environmental provides pest control services to customers in 34 states across the US. It is ranked #1 Pest Control Company on Best Company. Aptive is also a proud member of the EPA's Pesticide Environmental Stewardship Program and has partnered with the United Nations Foundation’s “United to Beat Malaria” to help stop the spread of Malaria transmitted by mosquito bites. Aptive is an equal-opportunity employer. We are committed to creating an inclusive environment for all employees. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please inform your recruiter Aptive is more than just pest control. We take extra care treating homes and creating happy, healthy places to live. Our mission is Every Home Enjoyed™. Aptive is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. About Us: Aptive Environmental provides award-winning residential pest services to more than 5,000 cities across North America. Co-founded in 2015 by Vess Pearson and David Royce, Aptive launched, becoming an industry-leader in pest control and a globally recognized brand. In 2020, with more than a million customers, Aptive was named by PCT Magazine as the 7th largest pest control company in the nation out of 20,000 competitors. In 2019 Aptive was the youngest company featured on Glassdoor’s Top 100 US workplaces and is currently ranked one of Entrepreneur Magazine’s Best Companies in America. Aptive is also a proud member of the EPA’s Pesticide Environmental Stewardship Program and has partnered with the United Nations Foundation “United to Beat Malaria” to help stop the spread of Malaria transmitted by mosquitoes. Aptive is committed to protecting the places we love because home matters.
Requirements
- Basic knowledge of operating systems (Windows, macOS) and software applications.
- Familiarity with troubleshooting common IT hardware and peripheral issues (printers, routers, etc.).
- Ability to follow standard procedures and provide clear technical instructions to non-technical users.
- Ability to analyze simple IT problems and provide clear resolutions.
- Effective communication skills to guide users through troubleshooting steps via phone, email, or chat.
- Strong organizational skills to manage multiple tickets and prioritize tasks.
Nice To Haves
- A+ certification a plus but not required.
Responsibilities
- Respond to help desk tickets via email, phone, and online portals.
- Troubleshoot and resolve basic IT hardware and software issues.
- Escalate complex issues to senior IT staff when necessary.
- Document troubleshooting steps and resolutions in the ticketing system.
- Assist with setting up new employee workstations and basic IT configurations.
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What This Job Offers
Job Type
Full-time
Career Level
Intern
Education Level
No Education Listed
