Technical Support Analyst II - HR Technology

RPM Living • Austin, TX

5h • Hybrid

About The Position

At RPM, we’re in the business of extraordinary. We believe people-first is the way to success which is why we provide top industry pay, comprehensive benefits, and a path of upward mobility via career training and education. Join us and start your extraordinary journey today.
Purpose Statement: We empower RPM’s success through exceptional technology solutions and support delivered with a concierge-level commitment to service excellence. We partner across all Teams and departments, recognizing that every technical challenge represents a business goal waiting to be achieved. We combine proven best practices with the agility to innovate; ensuring RPM excels in a rapidly evolving industry. Our approach combines proactive problem-solving with responsive support, ensuring technology enhances the growth of our associates and therefore RPM. Through continuous learning, strategic thinking, and a genuine passion for enabling others, we transform IT solutions from a service function into a strategic advantage. One interaction, one solution, one innovation at a time.
The Technical Support Analyst II - HR Technology is responsible for HR system administration, including business process configuration, reporting development, end-user training, and data management in support of all RPM HRIS products including UKG and iCIMS.

Requirements

• Bachelor's degree in computer science or information technology or similar; or 2-4 years’ experience working with information technologies and systems analysis; or equivalent combination of education and experience
• Administration experience with UKG and/or iCIMS required
• Strong computer, software, and analytical skills
• Proven ability to assess business needs and translate them into relevant solutions
• Strong understanding and knowledge of the principles and practices associated with database maintenance and administration
• Excellent analytical skills
• Strong communication skills

Nice To Haves

• Experience with Microsoft Teams preferred

Responsibilities

• Provide functional and technical support within UKG, iCIMS and other HR systems.
• Work collaboratively with HR, Marketing, Analytics, Finance, and IT to align technology and implement standard processes and controls to maintain data integrity and consistency across systems.
• Implement and document a short- and long-term system strategy including but not limited to identifying and recommending improvements to the system and content management and retention.
• Assess technology and provide recommendations for system enhancements in collaboration with the HR Technology Manager.
• Partner with IT teams to monitor, update, and maintain data feeds between HR, Operations systems, and vendors.
• Update, audit, and maintain employee and operations data in HR platforms.
• Work with vendors to prepare for system updates and ensure RPM maximizes available technology and follows best practices.
• Document processes to create reference guides and instructional materials to reduce process errors by end users.
• Analyze platform usage and capabilities; recommend and implement improvements.
• Prepare reports and provide system data to HR Leadership and other end users as needed.
• Ensures system compliance with data security and privacy requirements.
• Other duties as assigned

Benefits

• Weekly pay for all associates working onsite at an apartment community
• Comprehensive healthcare coverage available for all full-time, regular associates
• Employer-paid employee assistance, mental health, and wellness programs
• Ancillary benefits including critical illness, hospital indemnity, and accident insurance
• 401(k) with robust company match
• Opportunities for professional development, career growth, and role-based learning plans
• Diversity, Equity, Inclusion and Belonging (DEIB) and multiple Employee Resource Groups (ERG)
• Paid time off plus floating holidays and volunteer days
• Discounted Perks (Costco membership, movie tickets, health & wellness, entertainment & travel discounts)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level