Technical Support Agent

HR Knowledge•Cambridge, MA

55d

About The Position

Xovis is a Swiss company with its own hardware and software solution for the precise, data protection-compliant counting of people and optimization of people flows. Our unique 3D technology is used at airports, train stations, shopping malls, boutiques, sports events, and cruise ships. Xovis is seeking a dedicated Technical Support Agent to serve our customers professionally and courteously. This individual will be part of a support team and is THE first point of contact for technical questions about our sensors.

Requirements

Minimum of 3 years of experience working with customers and programming support
Specialization in application developer / system technician or electronics technician / automation technician / or similar
Interest in IT-specific network topics (DHCP, DNS, ...)
Enthusiasm for working with customer throughout North America
Ability to work independently and within a small team
Verbal communication skills

Nice To Haves

Knowledge of Python or similar scripting languages is an advantage
Bilingual (Spanish/English) is highly preferred skill for this position
Available to travel throughout North America

Responsibilities

With your in-depth sensor and network knowledge, you will support customers and help with their software integration of the sensors
Together with the customer, you develop solutions for various use cases
Research, diagnose, troubleshoot and identify solutions to resolve customer issues
As a link between development and the customer, proper escalation of unresolved issues to our internal teams
Provide prompt and accurate feedback to our customers
Pre/Post Sales support visits with our Sales team to support opportunities.
Provide training to our partners/customers