Technical Support Agent

PAR Technology • New Hartford, NY

11d • Remote

About The Position

PAR is looking for a career-driven, customer-focused Technical Support Agent to join our Call Center team. This entry-level role is ideal for individuals passionate about problem solving, technology, and providing top-tier customer support. With opportunities for growth and internal promotion, this is a chance to launch your career with a company that values innovation and development from within.

Requirements

• 1+ year of Customer Service experience (Helpdesk experience preferred)
• Background in restaurant or call center environments
• Strong problem-solving and communication skills
• Solid typing skills and working knowledge of Windows OS
• Reliable broadband/fiber internet and access to a backup work location
• Ability to multitask and prioritize in a fast-paced environment
• Strong team collaboration and customer relationship building skills
• Ability to work weekends, holidays, and overtime as needed

Nice To Haves

• Networking experience a plus
• AAS in electronics tech or computer science a plus
• A+ or Microsoft certifications a plus
• Passion for helping others and resolving technical issues

Responsibilities

• Provide first-level support for POS hardware/software and PAR products
• Resolve operational and technical issues quickly and efficiently
• Log and manage incidents using our service management tools
• Follow escalation workflows and contribute to our knowledge base
• Deliver exceptional service that fosters total customer satisfaction
• Complete administrative support tasks related to customer service
• Analyze issues and apply sound judgment to determine resolutions
• Collaborate with internal teams and third-party engineers as needed

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 251-500 employees