Technical Support Agent (Onsite Overnight)

BOOSTER•San Jose, CA

1d•$20 - $24•Onsite

About The Position

About Booster We're on a mission to accelerate the transition to clean, environmentally friendly, cost effective energy by creating the first fuel agnostic energy supply chain. We believe the adoption of alternative energies is slow because of access and we’ve begun to change that with our disruptive new supply platform. By delivering the right fuel to the right vehicle at the right time we create efficiency across the entire energy process. We’ve successfully applied this model to fossil fuels reducing carbon emissions by 1.1 lbs of COâ emissions with each delivery. Bio and alternative fuels are next. We’re the catalyst to better energy for you, your community and our planet About the Role: The Entry-Level Technical Support Agent will be the first point of contact for customers experiencing technical issues related to Booster Fuels' BOS hardware and BOS Deliver software. This role requires excellent communication skills, a problem-solving mindset, and a commitment to providing "white glove service". The agent will be responsible for gathering information, troubleshooting issues, and escalating unresolved problems to the appropriate teams.

Requirements

High school diploma or equivalent; some college coursework or a degree in a related field is a plus.
Strong communication skills, both verbal and written.
Ability to actively listen and ask clarifying questions.
Basic understanding of hardware and software troubleshooting principles.
Proficiency in using ticketing systems (experience with Zendesk is a plus).
Ability to work independently and as part of a team.
Strong problem-solving abilities and attention to detail.
Customer-focused attitude with a commitment to providing excellent service.

Nice To Haves

Familiarity with iOT or Connected Devices
Experience with Android and iOS.
Experience in a customer service or technical support role.

Responsibilities

Provide initial technical support to customers via phone, email, and in-app chat.
Gather detailed information from customers regarding their technical issues, including name, company, contact information, and a clear description of the problem.
Accurately categorize incoming issues as technical (hardware or app related), platform (website or "how-to" questions), or back-end (engineering attention required).
Troubleshoot technical issues related to BOS hardware and the BOS Deliver app.
Escalate unresolved technical issues to next-level support or the IT team as needed.
Create and manage support tickets in Zendesk for all customer interactions, including bug reporting and escalation.
Ensure clear and consistent communication with customers throughout the troubleshooting and resolution process.
Maintain a high level of customer satisfaction, aiming to provide "white glove service".

Benefits

Medical Benefits
Best in class Medical, Dentist and Vision! We also offer Kaiser for CA Residents only.
Cutting-edge tech: We’re building the world’s first unified energy network
Competitive medical, dental, vision, disability, and life insurance coverage for teammates!
Unlimited PTO and up to 12 weeks of parental leave
Stock Options at a fast-growing startup with strong VC backing
Individuals seeking employment at Booster are considered without regards to race, religion, color, national origin, ancestry, sex, gender, gender identity, gender expression, sexual orientation, marital status, age, physical or mental disability or medical condition (except where physical fitness is a valid occupational qualification), genetic information, veteran status, or any other consideration made unlawful by federal, state or local laws.
Booster does not discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.

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