Technical Support Agent - On-site
About The Position
We're looking for a dependable and technically skilled Technical Support Agent to join our Technical Support team in San Diego. Satechi is a San Diego-based consumer electronics brand known for premium accessories built for the modern workspace. You'll work with a collaborative team, gain hands-on experience with cutting-edge connectivity hardware, and play a direct role in both our customer experience and internal IT operations.This full-time, on-site role covers daily help desk operations, hardware and software troubleshooting, internal IT support, and employee onboarding and offboarding.
Requirements
- Associate's or bachelor's degree in IT or a related field — OR equivalent hands-on experience
- Experience in hardware troubleshooting, desktop support, and multi-display/docking configurations
- Background in ticket-based, phone, or chat support environments
- Strong documentation, communication, and problem-solving skills
Nice To Haves
- CompTIA A+ certification (or willingness to obtain)
- Zendesk or comparable CRM/ticketing platform experience
- MDM tool experience: Iru (formerly Kandji), JAMF, or Intune
- Basic networking knowledge (TCP/IP, DNS, DHCP)
- Familiarity with power delivery standards and display protocols
Responsibilities
- Manage and resolve Zendesk tickets, inbound calls, and live chat with timely follow-through
- Troubleshoot hardware, software, USB-C, Thunderbolt, docking stations, hubs, and display connectivity issues
- Support customers with compatibility troubleshooting across Windows and macOS
- Apply structured troubleshooting methodology before approving replacements or returns
- Provide in-person support for employees across laptops, desktops, monitors, printers, and mobile devices
- Troubleshoot USB, USB-C, HDMI, DisplayPort, Ethernet, and power delivery configurations
- Perform system imaging, device configuration, equipment swaps, and workspace setup
- Deploy and configure equipment for new hires; provision user accounts, licenses, and role-based access
- Coordinate with HR to ensure Day 1 readiness for all new employees
- Collect and securely decommission equipment and disable accounts during offboarding
- Maintain accurate IT asset inventory and support device refresh cycles using Iru (formerly Kandji) or JAMF
- Test returned devices and validate USB-C, docking, and multi-display functionality
- Identify recurring product or usage patterns and document findings clearly
- Contribute to workflow improvements, system rollouts, and tooling enhancements
Benefits
- Competitive salary package with up to 10% end-of-the-year performance bonuses.
- Comprehensive benefits package including health, dental, and vision insurance, and 401k.
- Work environment promoting work-life balance.
- A dynamic, diverse, equitable and inclusive workplace culture with opportunities for professional growth.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
Number of Employees
11-50 employees
