Technical Support Agent

Eagle Eye Networks Inc•Austin, TX

2h•Onsite

About The Position

You will be joining an award winning, inclusive, and diverse team focused on enhancing each other’s growth and knowledge in a supportive and open environment where creativity is encouraged and ideas are welcomed. As a Technical Support Agent at Eagle Eye Networks, you will be responsible for providing an outstanding technical support experience to our channel partners and customers. Your daily activities will range from helping customers with their first installation to coordinating and collaborating on support cases with other teams within the organization.

Requirements

Excellent verbal and written communication skills
Excellent interpersonal and customer service skills
Professional and pleasant telephone manner
Ability to explain technical issues to technical and nontechnical employees and customers
Strong analytical and problem-solving skills
Proficient with or the ability to quickly learn an array of hardware and software
Intermediate knowledge of networking
Intermediate knowledge of Linux
Minimum of two years of relevant experience

Responsibilities

Accepting support requests from several channels (chat, phone, email)
Effective management of multiple cases using the Zoho Desk ticketing system
Providing support to the Inside Sales and Sales Engineering Teams
Testing and evaluating new technologies
Developing camera support files
Performing other related duties as assigned

Benefits

Medical Benefits: We offer competitive medical, vision, and dental plans. Company offsets premiums.
Taco Tuesdays: Like breakfast tacos? You’re at the right place, because weekly breakfast tacos are provided.
401k plan with company match!
Weekly Lunch: Food is love. Especially when it is free.
Snacks: You will never go hungry.
Culture: Innovation drives our vibe.
Diversity: We embrace our global presence, the diverse ideas and backgrounds of our team to improve our culture, our products and grow our people and our business.
PTO: Hourly employees accrue PTO each pay period for a total of 12 days each year and are granted 5 paid Sick days each year

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