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At Apple, we believe that our diverse backgrounds, perspectives, and passions help us create the ideas that move all of us forward. As an AppleCare Technical Support Advisor, your influence is critical in supporting many of our popular products, including iPhone, iPad, MacBook, iMac, and more. As our customers’ first point of contact, you’ll be the friendly voice of Apple, providing world-class problem solving and customer support via phone or chat. We’ll rely on you to use your technical expertise, creativity, and passion—in combination with our documented processes and procedures—to meet our customers’ needs in a way that reminds them that behind our great products are amazing people who care about their experiences. We’ll train you to be the best. Inclusion is a shared responsibility, and we hold ourselves and one another accountable for fostering a culture where everyone feels seen, heard, and inspired to do their best work. Our environment makes space to listen, learn, and amplify diverse perspectives and experience. We’re committed to helping employees explore their potential. This position comes with competitive pay, great benefits, eligibility to participate in our company stock plan, time off, an employee discount, and dedicated resources to support your ongoing growth and career development.
