US Virtual - Technical Support Advisor - Work from Home

VXI Global Solutions

11d•$17•Remote

About The Position

It's fun to work in a company where people truly BELIEVE in what they are doing! We're committed to bringing passion and customer focus to the business. Join Us as a Technical Support Advisor! Location: Remote Call Center Join Us as a Technical Support Advisor! Are you passionate about delivering exceptional customer experiences? Do you thrive in a fast-paced call center environment, solving technical problems and guiding customers through their challenges? If you have a love for customer service and a knack for technology, we want you on our team! At VXI, we value your contributions and commitment. Joining us means becoming part of a supportive, innovative team that champions continuous learning and career development. Whether you’re driven by curiosity, passion, or technical expertise, you’ll find the perfect space to grow and succeed with us! Ready to Take the Next Step? Apply today to become a Technical Support Advisor and help us create extraordinary customer experiences! If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us! VXI Global Solutions is a BPO leader in customer service, customer experience, and digital solutions. Founded in 1998, the company has 40,000 employees in more than 40 locations in North America, Asia, Europe, and the Caribbean. We deliver omnichannel and multilingual support, software development, quality assurance, CX advisory, and automation & process excellence to the world's most respected brands. VXI is one of the fastest growing, privately-held business services organizations in the United States and the Philippines and one of China's few US-based customer-care organizations. Private equity investor Bain Capital also backs VXI. Our initial partnership ran from 2012 to 2016 and was the beginning of prosperous times for the company. During this period, VXI expanded our footprint in the US and Philippines and gained ground in the Chinese and Central American markets. We also acquired Symbio, expanding our global services offering and enhancing our competitive position. In 2022, Bain Capital re-invested in the organization after completing a buy-out from Carlyle. This rare occurrence in the private equity space shows the performance VXI delivers for our clients, employees, and shareholders.

Requirements

Experience in customer-facing roles, such as in a call center or support environment (volunteer or academic experience counts too!).
A solid understanding of iOS, macOS, smartphones, tablets, or PCs—and a passion for troubleshooting.
Stay professional and composed in high-pressure situations, even when faced with criticism or setbacks.
Open to feedback and coaching, with a drive to continuously improve and excel.
Proven experience in customer support or technical assistance, ideally in a call center setting.
Strong verbal and written communication skills.
Problem-solving abilities with a flexible, adaptable approach to challenges.
Confidence in navigating multiple software tools and systems to resolve issues.
A self-motivated attitude with effective time management skills.
A quiet, dedicated workspace with no distractions.
A comfortable desk setup with all necessary equipment.
A reliable internet connection with a minimum of 20 Mbps download and 10 Mbps upload speed.
Must be hardwired; Wi-Fi is not acceptable.

Responsibilities

Handle customer inquiries via phone, delivering tailored solutions to technical issues.
Communicate clearly and effectively, both verbally and in writing, ensuring each interaction exceeds expectations.
Diagnose, troubleshoot, and resolve issues related to iOS, macOS, smartphones, tablets, or PCs.
Use multiple systems to research and deliver efficient, real-time solutions.
Connect with a diverse range of customers by adjusting your communication style to meet their needs.
Recognize and respond to verbal and non-verbal cues to provide an enhanced support experience.
Collaborate with fellow advisors to share expertise, solve problems, and achieve team goals.

Benefits

$17.31 per hour, with opportunities for performance-based incentives.
Full health insurance package, including medical, dental, and vision coverage.
$25/month per line for unlimited phone, text, and data (restrictions may apply).
Paid training to set you up for success.
Career advancement opportunities with a globally renowned leader in technology innovation.
Earn ongoing bonuses for referring new employees through our Referral for Life Program.
Thrive in a dynamic virtual work environment with a team that’s dedicated to your success.
Enjoy a culture that values diversity—we are an Equal Opportunity Employer, welcoming individuals with disabilities and veterans.

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