Technical Support Administrator II

TEKsystems • Dothan, AL

396d • $55,000 - $55,000 • Hybrid

About The Position

The Technical Support Administrator II is responsible for troubleshooting and resolving issues across various user environments, equipment, and applications. This role involves working with hardware such as personal computers, printers, and networking equipment, as well as software including Windows OS and third-party applications. The position requires strong communication and collaboration skills to effectively support internal and external customers, document issues in a ticket management system, and maintain knowledge articles for future reference.

Requirements

• Excellent communication skills (oral, written, and active listening).
• Strong customer service skills.
• Demonstrated ability to build professional relationships.
• Strong critical thinking ability.

Nice To Haves

• Experience with VMware virtual machines.
• Familiarity with iSeries and Help Desk/Service Desk operations.
• Knowledge of Active Directory and Windows Server.

Responsibilities

• Intel hardware troubleshooting and maintenance.
• Windows software troubleshooting and maintenance.
• Business software troubleshooting and maintenance.
• iSeries support and troubleshooting, including printer and application level support.
• Collaborate between support levels to troubleshoot issues impacting business and customers.
• Collaborate with vendors to troubleshoot and maintain products for customer satisfaction.
• Collaborate with business units to maintain hardware and software solutions.
• Thorough documentation of all tickets utilizing the ticket management system (TMS).
• Recommend and maintain knowledge articles in the knowledgebase.
• Evaluate and test new business solutions, hardware, and software as needed.

Benefits

• Comprehensive health coverage including medical, dental, and vision insurance.
• 401(k) retirement savings plan with company match.
• Vacation days, sick leave, and paid holidays.
• Good job security and a stable work environment.
• Flexible schedules and the possibility of being home daily.
• Opportunities for advancement and training programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Professional, Scientific, and Technical Services
• Education Level: No Education Listed
• Number of Employees: 10,001+ employees