Technical Support Account Specialist

Comcast

249d • $28 - $42

About The Position

Comcast Business offers a suite of Connectivity, Communications, Networking, Cybersecurity, Wireless, and Managed Solutions to help global organizations of all sizes prepare for what's next. Powered by the nation's largest Gig-speed broadband network and backed by 24/7 customer support, Comcast Business is the nation's largest technology provider to small businesses and one of the leading service providers to the Enterprise market. Comcast Business has been consistently recognized by industry analysts and associations as a leader and innovator, and one of the fastest growing providers of Ethernet services. Act as the primary technical liaison for clients, understanding their business goals and ensuring their needs are met through tailored technical solutions. Diagnose and resolve technical challenges, ensuring minimal disruption and delivering sustainable solutions. Develop and execute strategies for ongoing optimization of client environments, fostering long-term technical success. Exceptional communication and relationship-building skills, with a proven ability to interface with both technical and non-technical stakeholders. Demonstrates success in driving client satisfaction and delivering measurable results.

Requirements

• Bachelor's Degree preferred, or a combination of coursework and experience, or extensive related professional experience.
• 0-2 years of relevant work experience.
• Project Management skills.
• Project Scope Development skills.
• Results-Oriented mindset.

Responsibilities

• Customer's single point of contact and responsible for being the customer's network technical liaison for any post deployment related Break/Fix operational activities.
• Accountable for providing technical assessment based on observation, incident management, customer business requirements and compliance standards.
• Responsible for reporting on key topics such as Contractual SLA's and KPI's, Network Utilization, Mean Time to Repair and Network Device Inventory.
• Interacts with cross-functional teams including third party vendors and other resources; coordinates technical activities to achieve goals.
• Identifies goals and success criteria for key planning milestones, including but not limited to network refreshes, vendor selection recommendation, meeting business uptime needs, etc.
• Maintains regular communication with stakeholders.
• Maintains a routine cadence with customer on Weekly Calls, Monthly Business Reviews and QBR's.
• Addresses problems through risk management and contingency planning and presents solutions and/or options to all stakeholders.
• Regular, consistent and punctual attendance.
• Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
• Other duties and responsibilities as assigned.

Benefits

• Best-in-class Benefits to eligible employees.
• Compensation includes base pay and may include commission or bonus.
• Personalized support for physical, financial, and emotional needs.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Broadcasting and Content Providers
• Education Level: Bachelor's degree