This role provides exceptional customer support for our web and mobile application users. Responsibilities include resolving customer inquiries, troubleshooting issues, maintaining product knowledge, and adhering to performance metrics. Requires strong communication, problem-solving, and technical skills. Position involves a Monday-Friday shift with after-hours and weekend on-call rotation. The successful candidate will work from our Atlanta, GA office. This is not a remote or telecommute position. This role also involves occasional after-hours responsibilities for urgent support and release management.