Technical Supervisor-Woodward/Chemistry Automation, (1263

TriCore Reference Laboratories•Albuquerque, NM

23h•Onsite

About The Position

Responsible for the technical and/or staff performance of their section. Monitors Quality Control, proficiency and competency testing. Participate as effective team member in section management relative to communications, operations, finances and personnel as appropriate. Assist the Manager and/or Director and appropriate Medical Director(s) in meeting customer expectations, patient care, technical performance, quality and finances.

Requirements

Bachelor Degree in a relevant field.
Four years of clinical lab experience.
ASCP Technologist/Scientist certification or equivalent.

Nice To Haves

Specialty certification and/or training if available.
Prior supervisory and/or lead experience.

Responsibilities

Technical
Serves as a technical resource for testing sites in area or discipline(s).
Provide technical assistance in the development of new assays or procedures as assigned. Interpret data with the relevant pathologist/medical director and/or supervisor or manager.
Researches and resolves problems and/or assists others in resolving problems appropriately.
Consult with pathologists, supervisors or managers regarding difficult analyses, abnormal findings or conflicting results.
Ensure maintenance on instruments is performed as needed or appropriate.
Participate in developing/implementing computer system improvements for existing and new computer systems. Work with I.S. to ensure computer file maintenance for relevant assays is correct and up to date.
Maintain and update department procedure manuals as needed or appropriate. Develop new procedures and special reports as needed.
Be competent to perform appropriate tests in the section. Perform testing as required by workload or staffing.
Quality Assurance / Quality Control
Responsible for QC (including maintenance and temperature charts). Ensure that monthly QC reports are prepared and submitted to the Pathologist or designee.
Assist in development, monitoring and reporting of Quality Assurance standards and objectives.
Participate in QA programs to ensure that Quality standards are met. Continually evaluate the needs and expectations of the customers and implement new quality processes to insure that these expectations are met or exceeded.
Serve as consultant for QA/QC problem situations; work to resolve situations as they occur so that testing may continue in a timely manner.
May serve as a delegate to the Medical Director.
Compliance
Implement, maintain and document standard laboratory procedures to ensure quality test results, and the safety and security of personnel and property. Ensure section compliance with all regulatory agencies and inspections. Prepare for and host onsite inspections by certification agencies including CAP, ASHI, AABB, JCAHO, etc.
Ensure proficiency tests are performed as scheduled, results are evaluated, and that corrective (technical) action is performed as needed.
Training
Establish, maintain and document appropriate training and competency programs to insure that all employees are trained and understand the expectations of the section.
Ensure that new hires, students, residents, and fellows are trained appropriately in the area(s) of technical specialty as needed or appropriate.
Budgeting / Inventory Control
Provide appropriate inventory control. Review invoices and forward for approval as appropriate.
Participate in preparing and meeting budgets for personnel, supplies and capital equipment needed for the section. Assist with cost accounting of supplies and labor for specific tests performed in the section.
Organizational / Employee Development
Supervise and evaluate the technical work of techs and students and other staff working in the section.
Communicate regularly with employees regarding their performance.
Prepare and/or perform employee performance evaluations and disciplinary actions with staff following TriCore policies.
Review and prioritize workload and work to match staffing to meet workload. Prepare/oversee the preparation of staff work schedules.
Participate in hiring decisions, including job postings, reviewing applications and interviewing applicants.
Actively solicit staff input and feedback. Listen with the purpose of understanding employee concerns, questions, ideas and opinions.
Actively support and implement department procedures, polices and strategies to support the corporate vision, values and strategic plans.
Assist with marketing of the section(s) services through client contact, providing information for marketing brochures, and tours to community groups as appropriate.
Communicate with department management team and staff to ensure appropriate sharing of information.
Handle special projects as needed or directed. Conduct R & D as appropriate.
Facilitate and/or participate in Quality Management Teams as needed or appropriate.
Maintain an up to date knowledge of laboratory medicine through self study and participation in continuing education programs. Attend a minimum 8 continuing education programs per anniversary year with at least 3 of these being technical programs and at least 1 outside of TriCore.
Attend department and supervisory meetings as scheduled.
Serve as "manager on call" as needed or directed.
Work closely with appropriate medical/scientific director(s) regarding decisions on matters relating to patient care, technical performance, quality and finances. This may include, but is not limited to, such matters as capital, methodology and budget. Also, decisions on matters relating to key personnel.
Other duties as assigned.
Handles hazardous materials and wastes in accordance with safety procedures and regulations. Specific training requirements are documented in TriCores Waste Management Plan, SAF-011.
Good organizational skills
Moderate PC knowledge/skills
Training skill/experience
Leadership skills/experience
Strong communication skills. Ability to listen effectively and to deal with difficult situations effectively.
Ability to solve complex problems and communicate solutions appropriately.
Be flexible and adaptable to change.
Ability to deal effectively with clients, patients, physicians and all internal and external customers.