Technical Success Specialist

Bubble•New York, NY

8d•$72,000 - $85,000•Onsite

About The Position

We built Bubble with a clear mission in mind: to empower everyone to create software. We believe anyone with an idea should be able to build it, so we’re making software creation accessible to everyone. Our AI visual development platform enables anyone, whether they’re first-time entrepreneurs or enterprise teams, to take an idea from prompt to fully-functional, scalable reality across web, iOS, and Android — all on one platform, all without writing or managing a single line of code. As the only full-stack, cross-device no-code platform on the market with over 5 million users in over 100 countries, Bubble is breaking down the barriers to entrepreneurship and innovation across the globe. What we’ve achieved: Our product is working, and we are thriving. Entire VC-backed companies have been built entirely on Bubble. After finding product market fit and 8 years of bootstrapping, we raised a $100 million Series A and we’re one of the fastest-growing companies in the New York tech ecosystem. You can build just about anything on Bubble - and our community is living proof. More than just launching products, people are turning their ideas into real businesses. Mailead grew a $10k investment in a Bubble product into a $2M valuation, while Faceless.video went from 0 to $1M+ ARR in less than a year, among many other examples. About the team: The Strategic Accounts Team, composed of Account Managers and Technical Success Specialists, serves as a bridge between Enterprise customers and Bubble in order to drive long-term user success. As strategic partners, we help users build and grow production-grade applications, own customer relationships and provide technical solutioning for anything from architecture planning to infrastructure scaling. We internally improve our skills, tooling and processes to consistently deliver greater value for our customers. In collaboration with the broader company, particularly product, engineering, success, and sales, we elevate the Enterprise customer voice and ensure the platform evolves in line with their needs. In this role, you’ll: Become knowledgeable about all things Bubble — our product, users, and company. Act as a platform expert: Participate in face to face video calls with users. Validate customer use cases. Advise on implementation and technical needs. Perform product demonstrations. Onboard new customers to their enterprise plans and hardware. Have ownership over your book of business in collaboration with Account Managers: Elevate customer voice. Answer technical questions face to face and over email. Identify customer growth opportunities through expanded product adoption. Complete app audits. Problem solve and offer proactive consultative advice. Develop a 1:1 relationship with your customers. Analyze and optimize our tools, documentation, and processes to improve our operations. Collaborate with product, sales, and engineering teams to improve our users’ overall experience with Bubble and advocate for their needs at a strategic level. About you: You’re a high achieving recent college graduate, that meets our requirements listed below. You’re excited to jump start your career in tech by joining a fast growing startup. You’re motivated, a quicker learner, and you enjoy helping customers grow. You have a strong desire to prove yourself, and want to be rewarded through growth and exposure to different aspects of a product and business. You’re willing and excited to work directly with high stakes, high value prospects and customers on live video calls

Requirements

Embodies Bubble’s values
Exhibits an investigative mindset, high attention to detail, and aptitude for learning
Demonstrates an ability to help users align product usage with their goals
Thrives in the face of ambiguity, demonstrating an ability to problem solve with minimal guidance
Has experience with APIs and building applications or tools for the internet
Has experience with performance tied to target metrics
Has exceptional written and verbal skills; can translate complex solutions to users concisely and clearly, while collaborating with the team effectively and efficiently
Wants to be part of building and designing processes, tooling, and documentation
Can commute to our NYC office regularly

Nice To Haves

Success Management, Account Management, or other customer-facing experience
Experience building no-code or low-code applications

Responsibilities

Become knowledgeable about all things Bubble — our product, users, and company.
Act as a platform expert
Participate in face to face video calls with users.
Validate customer use cases.
Advise on implementation and technical needs.
Perform product demonstrations.
Onboard new customers to their enterprise plans and hardware.
Have ownership over your book of business in collaboration with Account Managers
Elevate customer voice.
Answer technical questions face to face and over email.
Identify customer growth opportunities through expanded product adoption.
Complete app audits.
Problem solve and offer proactive consultative advice.
Develop a 1:1 relationship with your customers.
Analyze and optimize our tools, documentation, and processes to improve our operations.
Collaborate with product, sales, and engineering teams to improve our users’ overall experience with Bubble and advocate for their needs at a strategic level.