Technical Success Specialist (Customer Success / CX

Computacenter

272d • $100,000 - $140,000

About The Position

The Technical Success Manager is a proactive, customer-focused role responsible for driving customer adoption of recurring offers that are sold by Account Executives and Account Teams. With a primary focus on technical product adoption that delivers measurable customer value and growth, the Technical Success Manager leads onboarding of new solutions as well as ongoing adoption to ensure customers realize the full value of their technology investment with Computacenter and our key vendors.

Requirements

• Bachelor's degree in Business, Information Technology or related field, or equivalent experience
• Minimum of 5-7 years' experience in technology, engineering, or customer experience; preferably in the IT industry in SaaS or B2B environments
• Cisco certifications (CCNA, CCIE) preferred
• Strong technical aptitude and ability to understand and convey complex concepts to both technical and non-technical audiences.
• Legally eligible to work in the United States
• Exceptional verbal and written communication skills; able to build sustainable relationships through open and interactive communication.
• Highly organized; able to multi-task and work efficiently.
• Demonstrated problem-solving and analytical skills.
• Able to provide accurate, valid, and complete information by using the right methods and tools.
• Follow communication procedures, guidelines, and policies.
• Able to work independently and exercise personal discernment and discretion when making decisions and performing job duties.
• Attention to detail, consistent follow-up on all ongoing activities for the full lifecycle from project opportunity setup to project closeout.
• Able to work independently, as well as with peers.
• Strong working knowledge of computer system applications (e.g.: Windows, Microsoft Office, SAP, Salesforce).
• Firm understanding of and experience in how cloud-based tools can solve business problems desirable.

Responsibilities

• Partner with business leaders to deliver services that support company objectives and that are consistent with Winning Together values.
• Drive Technical Adoption: Lead onboarding, training, and enablement sessions to ensure customers understand and efficiently utilize key product features.
• Customer Engagement: Build strong relationships with key stakeholders and serve as a trusted advisor to customers to understand their business objectives and align product usage to support achievement of business outcomes.
• Value Delivery: Identify and communicate key adoption insights and recommendations for customers to derive maximum value from their technology investments.
• Problem Solving: Proactively identify and resolve customer challenges, collaborating with internal teams to address adoption barriers and mitigate risk.
• Product Expertise: Maintain product knowledge and any necessary certifications to support high quality customer guidance and best practices.
• Success Planning: Develop and execute success plans tailored to customer goals and ensure alignment across internal and customer stakeholders.
• Understand and abide by all security and operational policies.
• Embrace and support Computacenter's mission and core values.

Benefits

• Competitive compensation plans
• Long-term career opportunities
• Attractive mix of benefit plans to contribute to good health, future financial security, and peace of mind.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Professional, Scientific, and Technical Services
• Education Level: Bachelor's degree