At JFrog, we’re reinventing DevOps to help the world’s greatest companies innovate -- and we want you along for the ride. This is a special place with a unique combination of brilliance, spirit and just all-around great people. Here, if you’re willing to do more, your career can take off. And since software plays a central role in everyone’s lives, you’ll be part of an important mission. Thousands of customers, including the majority of the Fortune 100, trust JFrog to manage, accelerate, and secure their software delivery from code to production -- a concept we call “liquid software.” Wouldn't it be amazing if you could join us in our journey? As a Technical Success Manager in JFrog you will... Responsible for customers’ journeys; assist customers’ adoption Assist to establish value in JFrog’s products/platform Work with internal teams (Sales, Product, Solution Engineering, Training, external customer stakeholders) to formulate/maintain Success Plan Install/administer Oracle database (RAC/Standalone), Microsoft SQL Server on Linux/Windows Configure/maintain RMAN/SQL backups to Cloud (S3/Azure Blob) Migrate databases to AWS RDS/Azure SQL Implement monitoring tools (Grafana/InfluxDB) Administer AWS/Azure cloud services Outline how JFrog addresses immediate/future needs (success metrics) Use case management systems/CRMs (SFDC, JIRA) Review financial return/ROI on customers’ investment Drive customers’ Adoption Score Establish/manage communication channels within departments Act as liaison to provide customer feedback to Senior Management Team Schedule, prepare, deliver Business Reviews for customers Prioritize proving ROI that lead to renewals, expansion, adoption Drive customer adoption/usage for JFrog’s customers Increase customer adoption of key platform features/best practices to maximize ROI Ensure basis for retention, satisfaction, growth Understand customer’s industry trends, business challenges with JFrog’s platform/current/potential use cases for JFrog’s customers Engage customers’ senior decision makers to understand evolving strategies Shape Success Planning Serve as ‘voice of the customer’ Provide internal feedback on to improve service customers to maximize customer value/retention Partner with JFrog’s Account Team (Account Executives, Sales Engineers, Support Engineers) to ensure customers’ renewals/expansion of usage Monitor user trends/ health to recommend risk mitigation actions to internal teams (Product, Support, Services) Act as technical advisor for customers Assist with architecture designing/best practices for strategic customers Train open-source community/JFrog’s customers Keep current with latest technology trends for building engineering/ CI/CD Technology landscape Create effective communication channels with key customers and serve as source of truth regarding managing customers