Technical Success Manager | $80K-$100K + Bonus + Equity + Remote | Award Winning AI Marketing SaaS Company

PhillyTech.Co•Austin, TX

18h•$80,000 - $100,000•Remote

About The Position

This role is fully remote within the US & Canada. ARE YOU READY TO HELP BUILD THE AI-POWERED PLATFORM THAT SITS ALONGSIDE OTHER BILLION-DOLLAR SOLUTIONS AND DEFINES HOW PARTNER-DRIVEN GROWTH WORKS FOR NEXT-GEN BRANDS? Our client’s award-winning AI platform scales affiliate & influencer marketing with automated, real-time personalized funnels to help brands, affiliates, and marketing agencies drive partner revenue faster and more efficiently. Trusted by fast-growing brands across consumer, health, and ecommerce verticals, their platform is setting the new standard for measurable partnership outcomes. Our client’s platform was recently named “Most Innovative Tech” at the 2025 US Partnership Awards and was also named a finalist for Best Platform in a field comprised of other billion-dollar platforms. Why Join This is a high-impact opportunity to be on the front lines of client success at a company redefining partnership-driven growth. You will have real ownership over onboarding, integrations, and technical execution, with your work directly influencing client retention, expansion, and long-term success. Your impact will be visible, measurable, and deeply tied to how quickly customers realize value from the platform. You will work alongside a fast-moving, execution-focused team that values accountability, precision, and continuous improvement. As Technical Success Manager, you will own the technical onboarding and ongoing execution for our client’s customers. You will manage integrations, tracking accuracy, and platform configuration to ensure clients launch smoothly and achieve measurable results quickly. This role operates in a high-volume, fast-paced environment, handling multiple technical cases per day (10-20) with a strong emphasis on speed, accuracy, and execution over relationship management. - This is a doer role. You will act as the technical bridge between clients, product, and engineering, translating business requirements into reliable system configurations while proactively identifying opportunities to improve processes and automation.

Requirements

3-5+ years of experience owning technical onboarding, integrations, and execution for customer-facing SaaS platforms, ensuring fast time-to-value and reliable outcomes.
Must have experience with either of the following or very similar : Everflow, Impact, or PartnerStack.
Must have a deep understanding of MarTech integration experience (e.g., tracking, pixels, Shopify integrations, using Chrome DevTools).
Strong experience with integrations, especially Shopify, pixels, postbacks, and custom events.
Background in technical, client-facing roles with strong project management skills.
Ability to translate business requirements into technical workflows and clear documentation.
Hands-on troubleshooting experience using tools like Chrome DevTools and API testing tools.
Demonstrated ability to operate with urgency, precision, and ownership in a fast-paced environment.
Must be able to work in a fast-paced environment with the ability to prioritize, multitask, perform well under pressure, meet deadlines, and wear multiple hats.
Excited to work in a startup environment; you have a track record of being adaptable to changing priorities in a fluid, high-growth environment.

Responsibilities

Own and execute technical platform setup and configuration for clients, including Everflow configuration and Shopify integrations.
Manage client onboarding from post-contract through go-live, ensuring accurate tracking and smooth integrations.
Lead technical discovery during sales handoff and translate business needs into system configurations.
Project manage technical client requests and issues through resolution with speed and clarity.
Troubleshoot tracking, integration, and reporting issues using tools such as Chrome DevTools and Postman or other API testing tools.
Execute business-driven updates such as commission changes, feature rollouts, and configuration adjustments.
Build and maintain SOPs, documentation, and troubleshooting guides for recurring workflows.
Serve as the primary technical point of contact for clients, communicating solutions clearly and confidently.
Collaborate with engineering and product teams to scope and deliver client-specific needs.
Surface recurring technical issues and automation opportunities to improve the platform and client experience.