Technical Success Manager - Federal

DTEX Systems•Washington, DC

54d•Remote

About The Position

DTEX Systems helps hundreds of organizations worldwide better understand their workforce, protect their data, and make human-centric operational investments. At DTEX, our philosophy towards our business is the same as our philosophy towards technology: people come first. Our future depends on bright, energetic, talented people who share a passion for building the next generation of user behavior intelligence. We invite you to bring your talent to one of our offices and help create our future, expanding our reach and influence worldwide. Learn more about DTEX Systems mission to make businesses more secure through technology at www.dtexsystems.com; LinkedIn DTEX Systems: Overview | LinkedIn Why you should choose DTEX as your next career: Opportunity to be part of a disruptive high growth success story. DTEX is a great place to work because of its mission-oriented culture and passion for protecting customers. We offer exciting growth opportunities and an excellent platform for individuals to contribute to thought leadership as experts in their field. We are uniquely positioned to solve highly relevant and complex risks and challenges associated with insider risk. Opportunity to be part of a business that’s passionate about creating first-of-a-kind solutions. Best in class benefits Brief Description A successful Technical Success Manager - Federal candidate will have a strong technical foundation enhanced by a clear devotion to serving and satisfying customers in a consultative approach. This position is a core member of the world-wide Customer Success Org, which is tasked with customer onboarding, environment stability, integrations, and technical advisory. The Federal TSM provides end-to-end technical relationship management for our customers with focus in the Federal space. Team members also work closely with each other and cross-functionally with internal DTEX teams.

Requirements

7+ years of experience in a customer-facing security, operations, project or account management role.
5+ years of experience supporting FED/SLED customers.
Excellent communication (written and verbal) skills, both internally and externally.
Demonstrated competency communicating with executive, manager and individual contributor levels.
Strong ability to communicate technical concepts to customers in a business-oriented way combined with the ability to communicate customer technical requirements internally to engineering oriented resources.
Post-sales experience is a must.
Security domain knowledge is essential.
Project management skills to drive simultaneous efforts across multiple groups to ensure timely completion of deliverables.
Ability to handle a broad portfolio of competing customer needs.
Ability to convey customer concerns to different internal stakeholders (Support, Development.
Active United States Top Secret Security Clearance in good standing required, TS/SCI preferred

Nice To Haves

Strategic experience with large distributed clustered systems from deployment, maintenance, and scaling.
Strong understanding of Insider Risk solutions (UBA, UEBA, DLP).
Strategic understanding of various components of a typical Security Stack including SIEM products (e.g. Forcepoint, HP ArcSight, IBM QRadar, Splunk).
Strategic understanding of cloud and on-premise infrastructure architectures.
Working understanding of Linux and demonstrable level of comfort within the CLI.
Working understanding of Windows desktop and server environments.
Practical understanding of databases, e.g. Elasticsearch, PostgreSQL.
Strategic understanding of data integration techniques.

Responsibilities

Leads the technical life time engagement for high-value and complex customer accounts
Serves as the primary technical advisor during onboarding, implementation, and steady-state operations to provide strategic technical guidance and best practices
Uses a systematic approach to design and validate technical solutions that align with the customers’ objectives
Transforms complex requirements into scalable solutions for our customers
Drives proactive maintenance, data tuning and upgrade planning for assigned accounts
Coordinates with engineering to drive resolution of complex technical challenges
Contributes to Technical Success team building and scaling Federal initiatives
Travel predicted ~25% up to 50% as needed on site for customer onboarding, deployments, and technical challenges.