Technical Subject Matter Expert
About The Position
A Technical Subject Matter Expert can perform all tasks involved with the Service Coordinator III job description. • Serve as primary in-house support in the area of expertise • Assist in developing processes and procedures in the area of expertise • Perform quality control for work performed by others. Travel not required. • Participate in root-cause analysis activities involving your area of expertise. • Provide feedback in area of expertise with strategy in efforts to improve FSG standards • Other duties as required to support the operation of FSG Leadership and Training & Development • Current on lighting/Development in specific SME applications. Subject Matter Expert Types: • Lighting • Electrical • Estimating • Energy Management Systems • Signage
Responsibilities
- Contributing to the development and verification of technical reference information, including user guides, training manuals, and system requirements.
- Identifying areas where technical solutions would improve business performance
- Provide input to leadership about the different standards for area of expertise
- Involved in discussions with different customers, as needed, to explain in detail the scope of work needed
- Participating and/or leading one-on-one and team sessions with peers, colleagues, partners, and customers that highlight area of expertise in resolution of business issue(s)
- Developing/delivering/leading FSG strategy workshops internally and externally
- Recognize and develop select customer relationships, conducting ongoing, in-depth analysis of customer long-term service issues, and strategies for customer development
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
Number of Employees
1,001-5,000 employees
