Technical Strategic Partner

Aqueduct Technologies Inc.•Canton, MA

10d•$80,000 - $100,000

About The Position

Technical Strategic Partner (TSP) The Technical Strategic Partner (TSP) serves as a senior technical and strategic advisor to our customers at Aqueduct Technologies. In this role, you will focus on long-term technical alignment, architectural oversight, and strategic guidance, ensuring Aqueductâs solutions continue to support and evolve with the customerâs business objectives. The TSP complements the Customer Success Manager and Managed Services teams by providing forward-looking insight rather than day-to-day service delivery.

Requirements

Bachelorâs degree in a related field or equivalent experience
5+ years of experience in progressive IT roles spanning technical consulting, solutions engineering/architecture, or technical account management within an MSP/VAR or complex B2B environment
Demonstrated success serving as a trusted technical advisor to multiple accounts
Experience partnering with Customer Success, Service Delivery, and Sales to support renewals/expansion through technical insight
Strong working knowledge across Microsoft 365, Azure, networking, virtualization, and cybersecurity
Familiarity with managed service frameworks (ITIL, NIST, or equivalent)
Experience with account planning, technical roadmap development, and IT operations/service alignment (including SLA awareness and incident trend review)
Ability to own the technical success and satisfaction of assigned customers, ensuring that Managed Services engagements deliver measurable value and drive continuous alignment between technology and business outcomes