Technical Specialist

Skillable

2d • $60,000 - $90,000 • Remote

About The Position

Take guidance and instructions from lab authors and SMEs to build hands-on labs to our standards focused on customer needs and satisfaction. Work day-to-day with the Lab Development group to consistently refine and accelerate our development process to ensure high quality standards balanced with consistent margins. During technical content reviews (QA), identify errors such as Markdown formatting errors, steps that do not align to the user experience, and content flow. Troubleshoot errors to determine whether they exist due to input error vs UI changes/broken lab steps. As required, record lab step updates to include instructions, UI changes, and screenshots in provided lab test spreadsheet and work with internal lab developers to resolve, and/or update instructions and report blocking issues. Collaborate with internal lab development stakeholders and customers to build virtualized environments with supporting learning instructions that meet identified requirements, provide verification that tasks are challenge centric. Write PowerShell/BASH scripts to deploy and score labs as needed and use the specific features of the platform to create the best learner experience. When working as part of a customer project, communicate and follow-up with customers throughout the product development lifecycle, proactively identifying and eliminating situations deviating from best practices. Maintain a proactive and open line of communication with the project team for all content efforts. Stay up-to-date and proactively learn about updated and new technologies. Understand the products and solutions offered by Skillable and as needed, advise on solutions during customer conversations. Utilize automated lab and courseware publishing process to manage and deploy content. Work with Instructional Designers to develop professional hands-on experiences. Determine services and features to be included in hands-on experiences, based on intended audience profile, learning objectives, best practices, and strategic initiatives. Collaborate with Subject Matter Experts (including Curriculum Developers, Technical Trainers, Support Engineers, Professional Services, and Solutions Architects) to build technically accurate training that meets the learning objectives. Support and promote the company values through positive interactions with both internal and external stakeholders on a regular basis. Other strategic business initiatives or special cross-functional project involvement as required.

Requirements

• Bachelor’s degree in related field (computer science, etc.) or relevant professional experience.
• 4+ years of experience in a technical environment that can be a combination of positions such as: Lab Development, Systems Administration, Systems Automation, and/or Support Engineering
• Experience using PowerShell to query endpoints or automate solutions.
• Experience mentoring and training fellow technologists to understand and best leverage new technical platforms and advance features required.
• Technical skills across a broad range of cloud and on-premises platforms, including experience with Microsoft Azure, AWS, VMware, Hyper-V, Linux, and Docker.
• Proven technical skills with designing, implementing, administering, and automating cloud and on-premises platforms and services using PowerShell, BASH, CLIs, and related scripting.
• Ability and willingness to participate in multiple technical projects concurrently.
• Desire and ability to work in a fast-paced environment.
• Experience developing training curriculum, training aides, and other self-paced or instructor led training content is a substantial benefit.

Nice To Haves

• Preferred experience using Bash and Python to query endpoints or automate solutions.
• Experience using CSS and JavaScript a plus.
• Experience in DevOps and related disciplines highly desired.

Responsibilities

• Take guidance and instructions from lab authors and SMEs to build hands-on labs to our standards focused on customer needs and satisfaction.
• Work day-to-day with the Lab Development group to consistently refine and accelerate our development process to ensure high quality standards balanced with consistent margins.
• During technical content reviews (QA), identify errors such as Markdown formatting errors, steps that do not align to the user experience, and content flow.
• Troubleshoot errors to determine whether they exist due to input error vs UI changes/broken lab steps.
• As required, record lab step updates to include instructions, UI changes, and screenshots in provided lab test spreadsheet and work with internal lab developers to resolve, and/or update instructions and report blocking issues.
• Collaborate with internal lab development stakeholders and customers to build virtualized environments with supporting learning instructions that meet identified requirements, provide verification that tasks are challenge centric.
• Write PowerShell/BASH scripts to deploy and score labs as needed and use the specific features of the platform to create the best learner experience.
• When working as part of a customer project, communicate and follow-up with customers throughout the product development lifecycle, proactively identifying and eliminating situations deviating from best practices.
• Maintain a proactive and open line of communication with the project team for all content efforts.
• Stay up-to-date and proactively learn about updated and new technologies.
• Understand the products and solutions offered by Skillable and as needed, advise on solutions during customer conversations.
• Utilize automated lab and courseware publishing process to manage and deploy content.
• Work with Instructional Designers to develop professional hands-on experiences.
• Determine services and features to be included in hands-on experiences, based on intended audience profile, learning objectives, best practices, and strategic initiatives.
• Collaborate with Subject Matter Experts (including Curriculum Developers, Technical Trainers, Support Engineers, Professional Services, and Solutions Architects) to build technically accurate training that meets the learning objectives.
• Support and promote the company values through positive interactions with both internal and external stakeholders on a regular basis.
• Other strategic business initiatives or special cross-functional project involvement as required.

Benefits

• Fully remote with a monthly stipend to pay for office services and supplies
• Medical (2 plan options), dental (2 plan options), vision, health savings account with generous employer contributions, healthcare spending accounts, dependent care spending accounts, EAP, group paid life insurance, group paid STD and LTD and voluntary life/AD&D insurance, accident and critical illness options.
• 401(k) with Company match, tuition reimbursement, healthy lifestyle reimbursements.
• Open PTO, Paid holidays, bereavement leave, parental leave, caregiver leave and paid FMLA leave.
• Friends and Family Friday to end our standard workweek at 2pm local time; Full company closure during the 4th of July holiday week.
• Access to pet insurance; Access for employees and dependents to Skillable learning opportunities through our product and more!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 101-250 employees