Technical Specialist

Franklin International•Columbus, OH

4d•Onsite

About The Position

Franklin International, a leading manufacturer of adhesives, coatings, and sealants is currently seeking a Technical Specialist. This position is responsible for providing a variety of technical functions: provide customers with technical information and product suggestions, develop new products, improve existing products, and solve internal and external customers' problems. Fundamental Job Tasks: Enhances customer satisfaction by partnering with customers and co-workers to develop win-win solutions to problems. Develops application solutions to ease the use of our products for increased revenue generation. Provides value-added technical expertise at customer facilities and from the lab. Utilizes scientific methods to generate solutions to customer problems. Recommends process improvements to internal and external customers. Translates customer needs into product and application solutions. Interprets field, sales, and customer information and translates it into technical actions. Evaluates customer processes for possible improvements or problems. Asks probing and detailed questions, and renders logical conclusions based on customer input. Promotes a positive image of the department to internal and external customers. Responds to complaints positively and productively. Develops relationships with key customers. Conveys timely results of research to customers in a clear and concise format. Manages internal and external customer relationships. Maintains information flow by exhibiting superior communication and teaching skills. Acts as a mentor to less experienced lab personnel. Informally trains or coaches field sales, customers, and peers. Advises peers and internal and external customers on technical points. Explains products, tests, and application information (verbal and written) in lay terms. Tactfully presents technical information to internal and external customers. Observes all safety and environmental guidelines while handling products, raw materials and wastes. About Us Based in Columbus, Ohio, Franklin International is among the largest privately held manufacturers of adhesives and sealants in the United States. We opened in 1935 as the Franklin Glue Company and today are known as Franklin International to reflect our global distribution across 60 countries on six continents around the globe. Our Construction Building Products division provides the Titebond brand of glues, adhesives and sealants for use in woodworking and all facets of residential and commercial construction. Franklin International employs over 400 people in its laboratory, R&D center, sales/marketing offices and manufacturing facility, all located at its corporate headquarters in Columbus, Ohio. We are an American family-owned, U.S.-based company and our products sold in the U.S. are made in America. Franklin International is proud of our family-friendly atmosphere. We are small enough that people know your name, but big enough to have the resources available to do amazing things within our industry. Our award-winning benefits program includes a wide range of benefits from medical, dental, and vision insurance to more unique options like a free on-site fitness center, nurse health coach, 529 Plan matching, and adoption support. Our average employee tenure is over twelve years; learn more at www.FranklinInternational.com. Our Vision: To be the most trusted adhesion company in the world.

Requirements

HS/GED with 12 yrs industry/technical experience and proven track record in technical roles, or AS with 9 yrs technical experience, or BS with 3 yrs experience, or MS with no experience.

Responsibilities

Enhances customer satisfaction by partnering with customers and co-workers to develop win-win solutions to problems.
Develops application solutions to ease the use of our products for increased revenue generation.
Provides value-added technical expertise at customer facilities and from the lab.
Utilizes scientific methods to generate solutions to customer problems.
Recommends process improvements to internal and external customers.
Translates customer needs into product and application solutions.
Interprets field, sales, and customer information and translates it into technical actions.
Evaluates customer processes for possible improvements or problems.
Asks probing and detailed questions, and renders logical conclusions based on customer input.
Promotes a positive image of the department to internal and external customers.
Responds to complaints positively and productively.
Develops relationships with key customers.
Conveys timely results of research to customers in a clear and concise format.
Manages internal and external customer relationships.
Maintains information flow by exhibiting superior communication and teaching skills.
Acts as a mentor to less experienced lab personnel.
Informally trains or coaches field sales, customers, and peers.
Advises peers and internal and external customers on technical points.
Explains products, tests, and application information (verbal and written) in lay terms.
Tactfully presents technical information to internal and external customers.
Observes all safety and environmental guidelines while handling products, raw materials and wastes.