Technical Specialist
About The Position
The Technical Specialist Representative serves as a key member of the Member Services team, delivering world-class technical support to GOLFTEC and SkyTrak members across phone, chat, email, and ticketing platforms. This role is responsible for diagnosing and resolving hardware, software, browser, mobile, and connectivity issues while providing clear, solution-focused guidance to both technical and non-technical users. The representative proactively equips members with troubleshooting resources, maintains detailed support documentation, and collaborates cross-functionally to identify and resolve recurring technical challenges. In addition to frontline support, this role contributes to knowledge base development and assists in onboarding and training new team members, ensuring a consistent, high-quality member experience.
Requirements
- Windows 10 and Mac OSX operating systems.
- iOS and Android mobile operating systems.
- Chrome, Firefox, Safari and Edge
- Networking and internet connectivity
- Experience providing direct customer technical support.
- Problem-solving and troubleshooting skills.
- Logical and analytical approach to problem-solving.
- Ability to prioritize tasks and to delegate them when appropriate.
- Ability to explain technical issues to technical and nontechnical employees and customers.
- Excellent verbal, written and interpersonal skills when communicating with customers.
- Weekend hours necessary
Responsibilities
- Provide technical assistance to GOLFTEC and SkyTrak members across all platforms: phone, chat, email, and ticketing systems.
- Diagnose, provide clear advice and world-class customer experience on how we can assist the member solve their problem.
- Think future and provide the member with the necessary resources to help them troubleshoot online in the event they have future issues.
- Actively update, maintain, and monitor all aspect of member support related issues.
- Logging member correspondence information into the company’s system to keep a record of actions.
- Maintaining composure and a positive attitude to all internal and external customers.
- Provide remote hardware, software, and multimedia technical support to GOLFTEC and SkyTrak members.
- Troubleshoot PC hardware, software, and browser related issues that fall within our scope of support.
- Gather data to identify and evaluate technical problems, and partner with various departments to solve them for the future.
- Create and maintain knowledge-based articles used for ongoing support.
- Onboard and train future Technical Customer Support Representatives
Benefits
- Six (6) company observed holidays: New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, and Christmas Day
- GOLFTEC observes a Flexible Time Off policy for exempt employees
- Health Insurance (Company pays 50% of individual & family)
- 401(k) Plan available with employer match
- Dental and Vision Benefits available
- Short-Term Disability (paid for by employer)
- Long-Term Disability available
- Employee Pricing on golf lessons and golf merchandise
- Continuing education allowance of $500 per year
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
