Technical Specialist II (R&D)

Tremco Illbruck•Beachwood, OH

71d•$66,434 - $83,044

About The Position

This role provides comprehensive technical support by testing, documenting, and troubleshooting products, delivering training and jobsite evaluations, and collaborating with colleagues, customers, and industry partners to ensure proper application, performance, and continuous improvement.

Requirements

Bachelor's degree or High school diploma + 4 years' experience in the same or similar role in lieu of degree is acceptable.
2+ years' related experience.

Responsibilities

Provide accurate, timely product application, qualification, and troubleshooting support for colleagues and external partners.
Assist with on-site product application, training, and substrate reviews.
Support creation and maintenance of technical documentation, training programs, marketing collateral, and testing/validation reports.
Collect and analyze laboratory data for product- or project-specific testing.
Perform in-field and in-house lab testing for chemical compatibility, adhesion, new applications, product development, and competitor analysis.
Conduct job site evaluations with customers and sales reps to recommend proper products and installation methods.
Draft technical communications including installation instructions, job qualification parameters, and competitive product comparisons.
Provide timely answers to product usage, specification, repair, environmental, and jobsite problem inquiries.
Ensure proper product performance through correct application and jobsite qualification techniques.
Deliver clear technical support and recommendations to stakeholders, leveraging knowledge of Tremco's product portfolio.
Actively participate in industry organizations to stay informed on trends and standards
Develop and prepare precise technical drawings and documentation
Identify, address, and escalate product performance issues as appropriate
Support laboratory functions and adjacencies (ex. ASTM, waste management, ISO, Procurement, etc.)
Perform all other duties as assigned