Technical Specialist (Hybrid Opportunity)
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About The Position
The Technical Specialist is in a support role. This includes, but isn't limited to, application specific project management, performance testing, vendor relations, customer relations, process oriented task and scrum master. The position requires three days on-site and two days can be remote. The Technical Specialist will monitor tickets for severity and impact; provide software support for existing applications; resolve and analyze problems and requirements; research and design short-term and long-term solutions; monitor issues for trends, and convert tickets to projects when required; develop and execute unit, system, and user acceptance test plans; develop functional and design specifications; manage projects to completion. This role will be responsible to continually drive improvements for customer relations and retention and ensure seamless support of our customers.
