Technical Solutions Lead

Findigs • New York, NY

1d • $140,000 - $175,000 • Hybrid

About The Position

Findigs is on a mission to make renting work for all of us: to support every path, and simplify the way forward. We’re making every aspect of renting fairer, stress-free, and more convenient by changing the fundamentals of renting.

Our digital rental application offers a safe and seamless way to apply and get approved for your next home. We specialize in developing software and services for property managers nationwide, empowering them to deliver exceptional service to renters, while evaluating applications with unmatched speed and precision.

The core function of the Implementation team is to ensure that our customers can seamlessly begin operations on our platform as soon as possible. Beyond the traditional day-to-day responsibilities of project management, the team is responsible for helping our Engineering and Product teams determine customer pain points to ensure quality and speed in the onboarding process.

We are seeking a Technical Solutions Lead to be the technical bridge between our customers and our product by leading the post-sales technical journey for our enterprise customer base, as well as supporting scaling technical operations across all segments. You will be a trusted advisor and technical leader to both our customers and our internal teams.

This is a highly visible, customer-facing role that requires a sophisticated blend of enterprise architecture, project leadership, and relationship management. Additionally, you will play a key role in team growth, including mentoring and managing direct reports.

Requirements

• 5+ years of experience in technical account management, solutions architecture, or implementation consultancy, with a proven track record in the Enterprise SaaS space.
• Experience mentoring junior team members or direct people management experience, with a desire to grow as a leader.
• Exceptional problem-solving ability with a deep interest in getting down to the root cause of an issue or process gap.
• Knowledge of core web concepts, such as Chrome Developer tools
• Ability to independently diagnose and resolve API integration issues by analyzing request/response data and system logs
• Strong ability to work with structured data formats (e.g., JSON, XML) in the context of APIs and system integrations
• Expert-level technical troubleshooting and debugging skills and enterprise security protocols (e.g., OIDC, SAML, and OAuth).
• Exceptional ability to navigate complex organizational structures and translate technical requirements for a diverse group of stakeholders.
• This role requires the ability to travel up to 20% to meet with strategic customers on-site and attend leadership off-sites.

Nice To Haves

• Experience with Property Management Systems (PMS) such as Yardi or MRI is highly preferred.
• Experience managing fintech, collaboration, or infrastructure tool implementation at the Enterprise level.
• Ability to identify systemic product gaps and collaborate with Engineering to build scalable solutions.
• Experience with enterprise project management methodologies and tools (Jira, Monday, Asana).
• Background in scaling technical teams or improving post-sales operational efficiency.

Responsibilities

• Lead the technical delivery for a diverse portfolio of customers, with a focus on strategic accounts, ensuring architectural alignment and rapid time-to-value.
• Partner with the Sales teams during the pre-sales cycle for strategic accounts to conduct technical discovery, assess feasibility, and build tailored implementation plans that accelerate the closing of new business.
• Manage, coach, and mentor a direct report (or small team), overseeing their professional development, performance, and technical output.
• Act as the primary technical point of contact for external executive stakeholders, managing complex timelines, nationwide rollouts, and multi-threaded technical troubleshooting.
• Develop and refine technical documentation, implementation blueprints, and best practices to standardize delivery across all market segments.
• Drive long-term technical health and adoption, ensuring configurations are optimized for the customer’s unique business objectives.

Benefits

• Location: We operate on a hybrid schedule (3-4x times in-office per week), with in-office days at our newly renovated NoHo office.
• Mission-Driven Culture: A collaborative, high-impact workplace where we challenge each other to grow, innovate, and drive meaningful change.
• Competitive Compensation: Competitive OTE + Pre-IPO equity.
• Generous Time Off: We trust our team to manage their own time and workload. That's why we offer a Unlimited Paid Time Off (PTO) policy, allowing you to take the time you need to rest and recharge. We also observe all-company holidays.
• Wellness Perks: Health benefits, 401(k) matching up to 4%, monthly gym stipend, and lunch provided every day.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed